Digital Commerce Manager | Online Marketplace Specialist

Role overview

Commerce and marketplace operations

• Develop digital commerce strategies across online stores and marketplace channels and manage their day-to-day operations.
• Oversee listings, pricing, inventory availability, promotions, and content accuracy.
• Optimize product titles, descriptions, images, keywords, categories, and attributes for visibility and conversion.
• Manage marketplace service levels, operational requirements, and platform policies.
• Work with marketplace representatives, account managers, agencies, and external partners.

Sales, campaigns, and merchandising

• Monitor sales, traffic, conversion rates, average order value, revenue, and marketplace performance data.
• Develop campaigns, promotions, vouchers, bundles, and seasonal initiatives; maintain promotional calendars.
• Coordinate digital campaigns and customer acquisition with Marketing teams.
• Monitor competitor pricing, launches, promotions, reviews, and marketplace positioning.
• Develop strategies to improve rankings, search visibility, traffic, and sales performance.
• Recommend pricing, assortment, promotional, and merchandising strategies using sales and market data.
• Coordinate product launches and ensure products are listed, promoted, and monitored.

Inventory, service, and growth

• Coordinate inventory with Supply Chain and Operations to prevent shortages or excess stock; collaborate with Procurement and Warehouse teams on product availability.
• Monitor product performance, customer reviews, ratings, feedback, and purchasing behavior; coordinate corrective action for customer experience issues.
• Coordinate order processing, fulfillment, returns, refunds, cancellations, and customer service workflows.
• Evaluate new digital sales channels and support onboarding and expansion into marketplaces and e-commerce platforms.
• Develop consistent digital merchandising standards and optimize marketplace advertising for return on investment.
• Prepare weekly and monthly reports and dashboards covering sales, traffic, conversion, campaigns, and marketplace KPIs.
• Identify opportunities to automate marketplace processes and work with IT on integrations, data feeds, APIs, and system improvements.
• Ensure digital commerce activities comply with internal policies, marketplace requirements, and applicable business standards.

Requirements

• Bachelor’s degree in E-commerce, Business, Marketing, Digital Marketing, Retail Management, or a related field.
• Proven experience in e-commerce, marketplace management, digital commerce, online retail, or a related discipline.
• Experience managing online marketplaces, digital sales channels, catalogs, listings, pricing, promotions, and inventory.
• Strong understanding of e-commerce operations, marketplace business models, online merchandising, conversion optimization, and customer journeys.
• Experience analyzing sales, traffic, conversion, product, and customer-performance data.
• Familiarity with major marketplace platforms and e-commerce management systems.
• Shopify, Magento, WooCommerce, seller center, or equivalent platform experience is advantageous; digital advertising knowledge is preferred.
• Understanding of SEO, product search optimization, digital merchandising, and online content management.
• Experience with Google Analytics, Excel, Power BI, Tableau, or similar tools.
• Strong commercial awareness of revenue, margins, pricing, promotions, and marketplace trends.
• Strong problem-solving, analytical, project management, organizational, communication, stakeholder-management, and attention-to-detail skills.
• Ability to manage multiple products, campaigns, platforms, and deadlines and collaborate across business teams.

What the employer offers

• Competitive salary and comprehensive employee benefits.
• Opportunity to grow marketplace channels, work with e-commerce and retail technology, and develop professionally.
• Training, modern analytics and marketplace tools, recognition, and opportunities to lead expansion and digital transformation.
• Potential career progression toward senior digital commerce, marketplace, e-commerce director, lead, or head-of-e-commerce roles.

Employment and level