Desktop Support Technician

We are seeking a motivated and customer-focused Desktop Support Analyst to provide high-quality technical support to employees in a fast-paced, professional environment.

The ideal candidate will have 2 to 5 years of hands-on desktop support, help desk, or end-user support experience. This individual should be comfortable troubleshooting hardware, software, Microsoft technologies, and basic connectivity issues while providing professional and responsive service to both technical and non-technical users.

This is an onsite position in New York City and is best suited for a junior to mid-level IT professional who can independently resolve common support issues while continuing to expand their technical knowledge.

Provide onsite and remote technical support to end users

Perform desk-side troubleshooting for hardware, software, and connectivity issues

Install, configure, and maintain desktops, laptops, printers, peripherals, and related equipment

Support Windows operating systems and endpoint devices

Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint

Assist with password resets, access issues, user accounts, security groups, and permissions

Perform basic user administration in Active Directory and Microsoft Entra ID

Assist with endpoint setup, enrollment, and management using Microsoft Intune or a similar platform

Respond to incidents and service requests through ServiceNow or a comparable ticketing system

Troubleshoot basic networking issues involving VPN access, Wi-Fi, TCP/IP, and DNS

Support mobile devices and mobile device management when needed

Maintain accurate documentation of support activities, troubleshooting steps, and resolutions

Assist with new-hire setups, equipment deployments, system upgrades, and technology rollouts

Escalate complex technical issues to the appropriate internal teams

Provide professional, approachable, and service-oriented support to employees and internal stakeholders

2 to 5 years of desktop support, help desk, or end-user support experience

Hands-on experience supporting Windows operating systems

Experience troubleshooting Microsoft 365 and Office applications

Working knowledge of Active Directory or Microsoft Entra ID

Familiarity with Microsoft Intune or another endpoint management platform

Experience using ServiceNow, Jira Service Management, or a similar ticketing system

Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and wireless connectivity

Experience installing and troubleshooting desktops, laptops, printers, and peripherals

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Ability to communicate technical information clearly to non-technical users

Professional and service-oriented approach

Ability to manage multiple requests in a fast-paced support environment

Ability to work onsite in New York, NY

Experience supporting SharePoint Online

Experience providing executive or VIP support

Experience working in a corporate or enterprise environment

Exposure to mobile device management

Experience supporting both onsite and remote employees

Familiarity with ITIL-based support processes

Job Title: Desktop Support Analyst Experience Level: Junior to Mid-Level Job Type: Full-time Salary: $80,000 to $90,000 per year Schedule: Monday through Friday Expected Hours: 40 hours per week Work Location: Onsite in New York, NY