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Desktop Engineer

TSG Risk Management
Jersey City, USA
Full-time
Mid · 5+ years experience
Onsite
Discovered Today

Full Job Posting

Key Responsibilities

  • Windows Engineering & Endpoint Platform
  • Engineer, maintain, and optimize a global Windows 11 desktop environment, ensuring stability, performance, and security.
  • Own OS image engineering, lifecycle management, configuration baselines, and feature update strategies.
  • Lead complex troubleshooting efforts using logs, diagnostics, and telemetry.
  • Modern Device Management
  • Design, implement, and manage Microsoft Intune for configuration, policy enforcement, compliance, application packaging, and advanced device management.
  • Lead Windows Autopilot deployments, provisioning workflows, and zero‐touch onboarding processes.
  • Integrate Intune with Azure AD, security baselines, conditional access, and compliance frameworks.
  • MECM (Microsoft Endpoint Configuration Manager)
  • Drive all aspects of MECM administration and engineering, including:
  • Task sequence creation and optimization (OSD, refresh, break/fix workflows)
  • Patch management and compliance reporting
  • Infrastructure health and performance tuning
  • Implement and automate MECM‐related processes to reduce operational overhead.
  • Automation & PowerShell Development
  • Design and maintain advanced PowerShell automation for:
  • Automation
  • Configuration enforcement
  • Remediation scripts
  • User provisioning
  • Data transformation and reporting
  • Develop reusable automation modules that support engineering and operational workflows.
  • Monitoring & Digital Experience (Nexthink – Nice to Have)
  • Use Nexthink (or similar DEX tools) to monitor endpoint performance, identify trends, and proactively improve user experience.
  • Develop custom remote actions, dashboards, and investigations (if Nexthink is available).
  • Operational Excellence
  • Provide 3rd‐line engineering support for escalated desktop issues, including collaboration with security, networking, server engineering, and service desk teams.
  • Participate in an on‐call rotation and support planned weekend engineering activity for global deployments.
  • Maintain detailed documentation, runbooks, and architecture diagrams.
  • Contribute to strategic projects such as hardware refresh, OS migrations, security initiatives, and global transformation programmes.
  • Required Skills & Experience
  • Technical Expertise
  • Extensive hands‐on experience with Windows 11 OS, including registry, file systems, event logs, troubleshooting techniques, and performance tuning.
  • Deep knowledge of Intune, Autopilot, and Azure AD device management.
  • Strong engineering‐level experience with MECM, including deployments, task sequences, and compliance.
  • Advanced PowerShell developer, capable of writing clean, modular, production‐ready automation.
  • Experience with enterprise patching, software distribution, and GPO/modern policy management.
  • Bonus Skills
  • Experience with Nexthink (dashboards, investigations, RA scripting).
  • Knowledge of Active Directory, Group Policy, conditional access, and security baselines.
  • Understanding of end‐user hardware (laptops, workstations, peripherals) and driver/firmware lifecycle management.
  • Familiarity with virtualization (VDI), remote access technologies, and ITIL processes.
  • Professional Skills
  • Strong communication skills, able to work effectively with global teams and non‐technical users.
  • Ability to manage multiple priorities in a high‐pressure environment.
  • Proven experience driving improvements, standardization, and automation.
  • Analytical mindset with strong attention to detail.

Education & Experience

  • Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
  • 5+ years of experience in desktop engineering or endpoint platform engineering within an enterprise environment.
  • Prior experience in a global or highly regulated industry is a strong plus.
  • Why Join Us?
  • Opportunity to work with modern engineering workflows and cutting‐edge endpoint technologies.
  • Influence global standards, architecture, and transformation initiatives.
  • Work in a highly collaborative team with strong opportunities for career growth.

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