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Desktop Support Technician

Veson Nautical
London, GBR
Onsite
Discovered 3 weeks ago
Desktop supportMicrosoft productsDell productsMicrosoft 365Active DirectoryGroup Policy

Full Job Posting

The Opportunity

Provides technical support to end users and helps maintain uptime, stability, and performance of desktops, laptops, peripherals, and software.

Supports remote and on-site employees, contributes to IT projects and process documentation, and helps maintain a secure and compliant IT environment.

Responsibilities

  • Identify functional and technical requirements based on user interactions and enterprise architecture.
  • Provide support through remote tools and resolve issues reported through Jira Service Desk or assigned by management.
  • Troubleshoot, debug, and upgrade end-user systems, operating systems, applications, and hardware.
  • Deploy, configure, and image computers for onboarding and equipment refreshes.
  • Prepare and maintain presentation equipment for corporate events.
  • Support project schedules, technical direction, and compliance initiatives.
  • Maintain on-premise IT infrastructure, including DHCP, DNS, network drives, and NTFS permissions.
  • Support SOC 2 Security Trust Services Principle controls.
  • Prioritize Jira tickets, perform initial troubleshooting, and resolve or route requests.
  • Provide password resets, account unlocks, access provisioning, and login or authentication support.
  • Create and maintain knowledge base articles and support procedures.

Education and Experience Requirements

  • A bachelor’s degree in IT, Computer Science, or a related field is preferred; equivalent professional experience is an alternative.
  • Experience providing desktop support in a global environment, particularly with Microsoft and Dell products.
  • Demonstrated ability to learn and apply new technologies to resolve IT problems.
  • Familiarity with deploying and managing end-user systems, network devices, and productivity software.
  • Proficiency with scripting, Active Directory, Group Policy, Dropbox, Microsoft 365, ProofPoint Security Essentials, PRTG Network Monitoring, SmartDeploy, and related tools.
  • Broad understanding of operating systems, hardware, networking equipment, and desktop infrastructure.
  • Strong problem-solving, critical thinking, decision-making, and communication skills; able to explain technical concepts to non-technical users.
  • High integrity and a proactive, positive approach in a fast-paced environment.
  • Microsoft 365 and CompTIA A+ certifications are a plus.

About Veson Nautical

Veson provides a platform for the maritime industry combining AI-driven workflows, data, and collaboration to support commercial decisions across freight contracting, operations, finance, and analytics.

The company describes itself as a growing global software company serving commercial maritime owners, operators, and commodity trading companies, with offices including London and headquarters in Boston.

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