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Client Support Specialist

Veson Nautical
London, GBR
Full-time
Onsite
Discovered 1 months ago
Enterprise software application supportTechnical troubleshootingCommercial maritime operationsVeson software productsJIRA Service DeskJIRA Software

Full Job Posting

Role overview

The role is internally known as a Software Support Analyst.

Provide technical support for commercial maritime shipping software and develop a deep understanding of customer workflows.

Work independently and collaboratively to research issues, troubleshoot problems, and implement solutions.

Responsibilities

  • Assist clients by phone, email, web sessions, and in person.
  • Manage reported issues in the bug-tracking system from creation through resolution.
  • Collaborate with consulting, project management, Product, Development, and Infrastructure resources.
  • Identify and drive business-development opportunities for existing customers.
  • Document customer profiles, solutions, and knowledge-base content.
  • Maintain relationships with key end users and business partners.

Essential requirements

  • At least one of three criteria should apply: enterprise software support experience, maritime-related studies at BSc/MSc level, or maritime operations experience.
  • Become a subject matter expert in the commercial maritime industry and Veson software products.
  • Strong communication, planning, organisation, analytical thinking, and problem-solving capabilities are emphasized.

Preferred and beneficial skills

  • A relevant degree or advanced diploma in Economics, Finance, IT, Maritime, Business, Engineering, or a related subject is a plus.
  • Windows Server, Microsoft SQL Server, SQL, shell scripting, Power BI, or Tableau experience is desirable.
  • ETRM, CTRM, trading, financial-services, Jira, or Confluence experience is beneficial but not essential.
  • Fluent English is advantageous; additional languages are welcome.

About Veson Nautical

Veson Nautical develops software for commercial maritime owners, operators, and commodity trading companies.

The company operates globally and focuses on client success, technical knowledge, and commercial marine innovation.

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