Desktop Support Specialist (6-Month Contract)
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About the Role
We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations.
Key Skills for This Role
Full Job Posting
Overview
We are looking for a **Desktop Support Specialist** to join our team and work with a **leading banking institution** to ensure seamless IT operations.
**Experience:** 4+ years in IT Operations (3+ years in banking preferred)
**Availability:** Immediate joiners preferred
Requirements
- As a Desktop Support Specialist, you will:
- Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more.
- Troubleshoot and resolve hardware, software, and network issues.
- Collaborate with internal teams and vendors to ensure seamless IT operations.
- Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
- Contribute to process automation and continuous improvement initiatives.
- **Required Qualifications*** **Education:**
- + Bachelor's degree in IT or equivalent work experience is essential.
- **Experience:**
- + 4+ years of IT operations experience in large-scale environments (4000+ users).
- + At least 3 years of experience supporting IT operations within the banking sector.
- **Technical Skills:**
- + Expertise in end-user technologies, including troubleshooting complex hardware/software issues.
- + Strong understanding of Avaya, Polycom, mobile devices (iOS/Android), and ITIL practices.
- + Knowledge of IT service tools and processes to drive operational excellence.
- **Behavioral Competencies:**
- + Strong analytical thinking, problem-solving, and customer-oriented mindset.
- + Ability to work under pressure and manage complex tasks effectively.
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