Desktop Support Officer

Overview

It Skills And Experience

• 4+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Support MS Teams issues including video, audio, performance
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot / find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
• Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Good Knowledge on browser support and management of Chrome and Edge via GPO.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
• Good Understanding of ITIL concept & ticketing tool.
• Accurately document all work performed through ticketing system including details.

Personal Attributes

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information
• In-depth knowledge of:
• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PC\\Laptop hardware
• PC\\Laptop peripherals, including printers
• Mobile devices
• Basic knowledge of:
• Active Directory
• Exchange
• Apple OS
• SCCM

It Qualifications

• CompTIA A+ Certification

• Microsoft Certified IT Professional (MCITP) certification in the desktop area

Experience In A Similar Role

• 3+ years of relevant experience.
• What next?
• If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to [email protected]