Network Engineer L2

Role Overview

Network Support Engineer (L2)

Network Operations & Support

• Configure, monitor, and troubleshoot enterprise-level network infrastructure including:
• Routers
• Switches
• Firewalls
• VLANs

• Wireless Access Points

• Provide Level 2 (L2) support for network-related incidents, service requests, and escalations.
• Diagnose and resolve connectivity, performance, and availability issues across LAN/WAN environments.

WAN & Connectivity Management

• Support and maintain:
• Site-to-site connectivity
• IPVPN environments
• MPLS network configurations
• Work with routing protocols and ensure stable WAN communication between sites.
• Assist in troubleshooting routing and communication issues impacting business operations.

SD-WAN & Security Support

• Support and maintain SD-WAN configurations and connectivity concepts.
• Assist in firewall policy implementation and network security best practices.
• Work closely with infrastructure and security teams to ensure secure network operations.

Network Monitoring & Performance

• Monitor network performance using tools such as:
• SolarWinds
• Other enterprise monitoring platforms
• Analyse alerts, logs, and network events to proactively identify issues.
• Ensure network uptime, performance optimization, and incident response within SLA timelines.

Documentation & Collaboration

• Maintain accurate technical documentation for network configurations, incidents, and changes.
• Coordinate with vendors, telecom providers, and internal IT teams during troubleshooting and maintenance activities.
• Participate in planned maintenance, upgrades, and infrastructure improvement initiatives.

• Saudi National (Mandatory)

• 2–4 years of experience in enterprise network support environments.
• **Bachelor’s degree in:**
• Information Technology
• Computer Science
• Network Engineering
• Related technical field
• **Hands-on experience with:**
• Routers and switches
• Firewalls
• VLAN configuration
• Wireless networking
• **Strong understanding of:**
• Routing protocols
• Site-to-site connectivity
• MPLS
• IPVPN technologies
• **Working knowledge of:**
• SD-WAN concepts and configurations
• Network monitoring tools such as SolarWinds
• Strong troubleshooting and analytical skills.

Preferred