Deskside Support Engineer

Qualifications

• Required Qualifications:
• High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
• Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom is needed.
• Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues.
• Strong leadership and coaching skills, with the ability to inspire team members to achieve high performance.
• Experience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues.
• Excellent verbal and written communication skills to convey technical concepts to non-technical users.
• HDI Technical Support Professional certification required within six (6) months of employment.
• Preferred Qualifications:
• Experience troubleshooting Microsoft Windows with the latest Windows OS.
• Installation, configuration, and mass deployment of new machines in a Windows environment.
• Smart cards/PIV cards (general knowledge).
• Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client, SCCM.
• Experience with conference room/VTC setups.
• Basic familiarity with MAC OS.
• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust