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oracle

Deskside Support Engineer

SAIC
Oklahoma City, USA
Senior · 7+ years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Roles and Responsibilities:

  • Acts as a Tier 2 and 3 Engineer, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment.
  • Provides desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user interaction skills.
  • Needs to be able to work independently while leading team efforts and managing deployment pipelines.
  • Performs and oversees IMAC procedures and lifecycle refresh activities across the enterprise.
  • Manage high-volume mass imaging processes and device preparation for onboardings/refreshes.
  • Collaborate with Tier 3 teams to troubleshoot complex, environmental issues affecting enterprise laptops and desktops.

Required Qualifications:

  • High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required.
  • Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
  • Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom is needed.
  • Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues.
  • Strong leadership and coaching skills, with the ability to inspire team members to achieve high performance.
  • Experience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues.
  • Excellent verbal and written communication skills to convey technical concepts to non-technical users.
  • HDI Technical Support Professional certification required within six (6) months of employment.

Preferred Qualifications:

  • Experience troubleshooting Microsoft Windows with the latest Windows OS.
  • Installation, configuration, and mass deployment of new machines in a Windows environment.
  • Smart cards/PIV cards (general knowledge).
  • Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client, SCCM.
  • Experience with conference room/VTC setups.
  • Basic familiarity with MAC OS.
  • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

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