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Designated Services Engineer, FlashArray

Everpure
Melbourne, AUS
Mid · 5–10 years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

WHAT YOU'LL DO

  • Own Dedicated Customer Outcomes: Serve as the trusted technical authority for assigned enterprise accounts, driving end-to-end case ownership, leading critical escalation calls, and securing long-term account health and satisfaction across FlashArray deployments.
  • Solve High-Impact Technical Challenges: Perform root-cause analysis and complex troubleshooting across FlashArray hardware, Purity operating environments, network connectivity, and performance anomalies to deliver definitive resolutions for enterprise clients.
  • Proactively Protect System Stability: Coordinate critical software upgrades, maintenance, and change control procedures directly with customer engineering teams to eliminate downtime and operational risk.
  • Drive Cross-Functional Collaboration: Partner with Support Account Managers and internal escalation engineering to streamline issue resolution, refine support processes, and contribute knowledge-base resources to elevate team-wide FlashArray expertise.

WHAT YOU BRING

  • FlashArray & Enterprise Storage Expertise: 5-10 years of experience in deep technical mastery of enterprise block storage architectures (SAN, Fibre Channel, iSCSI, NVMe-oF), Linux/Windows operating systems, and core networking protocols (TCP/IP, DNS, routing).
  • Advanced System Troubleshooting: Proven ability to investigate, isolate, and resolve complex issues surrounding FlashArray replication, capacity, availability, and performance under pressure.
  • High-Touch Stakeholder Communication: Outstanding verbal and written English communication skills, with the emotional intelligence required to manage high-stakes customer relationships and de-escalate sensitive incidents effectively.
  • Autonomous Execution & Ownership: Strong analytical problem-solving skills with the self-direction to manage competing priorities independently while fostering collaborative relationships across global teams.
  • Travel Flexibility: Willingness and ability to travel 5–10% on customer sites as needed for account alignment, critical escalations, or reviews.
  • We are primarily an in-office environment and therefore, you will be expected to work from the Melbourne office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved lea ve.
  • Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
  • Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in TechnologyTM, Fortune's Best Workplaces in the Bay AreaTM, and certified as a Great Place to Work®!
  • Team: We build each other up and set aside ego for the greater good.
  • And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.
  • Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
  • We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
  • Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
  • Join us and bring your best.
  • Bring your bold.
  • Pure and simple.

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