Director, Partner Experience

Our partners should be able to autonomously do business with Everpure quickly and confidently. As Director, Partner Experience, you will own the strategy, processes and execution to make that happen: increasing partner self-sufficiency, removing friction from every partner touchpoint, and reducing our cost-to-serve. This work will directly impact Sales productivity, Finance and Operations workload, and partner profitability.

This is a business leadership role that sits at the intersection of partners, the field and technology. You will own the business side of the partner experience, defining what partners and the field need and bridging those business requirements to our Digital Transformation team, who build and run the systems, with support from Business Systems Analysts. You will also own partner data health: the definitions, quality standards and governance that make sure partner data is captured correctly and can be trusted.

You will own the overall direction, priorities and outcomes for partner autonomy, spanning partner satisfaction, tool adoption, end-to-end partner process ownership, partner data health, change management and system optimization. You will set the strategy and success measures, and make sure partner and field feedback turns into prioritized enhancements that land so the overall partner experience measurably improves. Because partner autonomy requires real change in how the GPO and GSO organizations work, you will orchestrate that change, with support from PMO and Change Management.

Set and drive the partner autonomy strategy and own the processes that deliver it

Define a multi-year vision and roadmap for partner self-service and autonomy

Identify where partners depend on manual, high-touch support today and prioritize the highest-value opportunities to remove that dependency

Own the end-to-end partner processes that drive autonomy, from onboarding through deal registration, quoting and ordering, and lead their redesign and system optimization to deliver measurable gains in partner autonomy

Serve as the accountable process owner: set process standards and KPIs, approve process changes, and make sure GPO, GSO and Partner Operations teams operate within them

Build business cases and define success metrics such as self-service adoption, cycle times, and partner satisfaction

Own partner experience business requirements

Serve as the business owner and voice of the partner for partner-facing platforms

Translate partner and field needs into clear, prioritized business requirements, and partner with Digital Transformation and Business Systems Analysts to turn them into system requirements and delivery plans

Own partner data health and governance

Own partner data definitions, quality standards and the stewardship model, in partnership with Partner Operations

Establish and lead the partner data governance forum that keeps standards enforced, with clear accountability for how and where partner data is captured

Define and report on partner data quality metrics, and drive remediation with Digital Transformation and Business Systems Analysts

Own partner satisfaction and the feedback loop

Own the strategy, priorities and outcomes for partner satisfaction, field councils and tool adoption

Drive the evolution from tool adoption to overall partner satisfaction, with clear metrics and regular reporting to leadership

Make sure friction surfaced by councils is resolved and connect themes to the broader autonomy roadmap

Serve as Everpure’s executive voice to partners on the partner experience, including at partner advisory councils

Lead the change that partner autonomy requires

Orchestrate the organizational change partner autonomy requires across the GPO and GSO organizations, including new ways of working, roles and handoffs

With support from PMO and Change Management, build and run change plans covering stakeholder alignment, communications, enablement and training

Track adoption and reinforce new behaviors so changes stick, both internally and with partners

Influence across the company

Partner closely with Global Sales, Partner Operations, Digital Transformation, Finance, Marketing and Customer Experience

Align stakeholders with competing priorities on a shared roadmap and drive decisions

Provide clear, concise updates to GPO and company leadership on progress, risks and required decisions

12+ years of experience in channel, partner experience, partner operations, digital transformation or go-to-market roles within a B2B technology company

5+ years of people leadership experience, with a track record of building and developing high-performing teams

Deep understanding of the partner ecosystem (Resellers, Distributors, MSPs and GSIs) and how partners transact, including onboarding, deal registration, quoting and ordering

Proven experience owning business requirements for partner-facing systems and partnering with IT to deliver them; familiarity with Salesforce PRM, partner portals, CPQ and partner data management, including data governance and stewardship

Demonstrated success driving self-service, digital adoption or cost-to-serve reduction programs

Track record of owning end-to-end business processes and leading the change management required to transform them across a large, matrixed organization

Experience leading customer or partner advisory council and voice-of-the-partner programs

Strong executive presence and the ability to influence VP-level stakeholders without direct authority

Data-driven mindset; comfortable defining metrics, building business cases and using data to prioritize

Exceptional written and verbal communication, with the ability to make complex topics simple for partners, the field and executives

Comfortable operating in an ambiguous, fast-paced, high-growth environment with a high degree of ownership and a bias for action

BA/BS degree or equivalent work experience; MBA a plus

We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies, unless you are on PTO, work travel, or other approved leave

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Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$211,000 — $338,000 USD

WHAT YOU CAN EXPECT FROM US:

Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in TechnologyTM, Fortune's Best Workplaces in the Bay AreaTM, and certified as a Great Place to Work®!

Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.