Deputy Store Manager

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our Magnificent Maison as a Deputy Store Manager, Dubai.

Mission:

Efficiently assists the Boutique Manager to develop and optimize the boutique's performance and profitability through:

1. Business Development

2. Team Motivation

3. Boutique Operations Excellence

4. Clienteling

Act as an Ambassador of the Maison inside and outside the boutique naturally embodies the BVLGARI credo.

Drives own & team's sales target

Proactive sales inside and outside the boutique

Have knowledge/curiosity of the market and the competition

Supports in identifying stock opportunities, trends and elaborate action plan

Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising

Daily briefing

Follow ups on team's KPIS

Organize and implement store rotations, shifts and holidays

Leads and organizes the inventories in liaison with support function teams

Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance

Supervises AFFS performance

Coordinates daily customer service operations

Ensure the coordination with Mall in regard to mall and police permits

Supports in identifying stock opportunities and trends

Make sure all employees adhere to company's policies and guidelines

To deliver excellent client experience

To elevate clients' experience within the store

To share and gather ideas on clienteling activities

Establish and develop relationship with existing clients and engage new customers to the brand

Concur to the definition of action plans related to the mystery shopping results and ensure their implementation

Address client concerns/disputes/complains assuring the client satisfaction is restored

Knowledge of Luxury business

Selling Skills

Coaching Skills

Conversation Capability

Store procedures and process

CRM techniques and tools

Store operation applications

Customer focus

Proactive selling

Initiative

Negotiation

Business awareness

Role competencies

The person we are looking for has at least 3-5 years of experience in a Team Manager position with a very strong commercial acumen.

Has successfully driven own sales target for self and supported in collective targets of store and / or market.

The successful candidate has a track proven record of proactively handling client relationship inside and outside the boutique.

They are consciously committed and driven by effectiveness at work, has already managed a team of salespeople and is able to share Knowledge of the luxury industry by being curious of the market and the competition.

With the Store Manager, they will ensure that the store embodies the brand guidelines to the highest level and runs smoothly on a day-to-day basis.