Deputy Operations Manager

Overview

Strategic Support & Planning

• Assist in leading the overall operational strategy defined by the Executive Director.
• Support the approval and oversight of the transportation plan and operational schedules, ensuring feasibility in terms of staff, trainsets, and infrastructure.
• Ensure alignment between operational plans and corporate objectives defined by Renfe.

Day-to-day Management & Resources

• Closely supervise the execution of daily railway operations across all locations.
• Optimize resource allocation plans for drivers, supervisors, and operational staff.
• Ensure adequate staffing levels across all locations and full coverage of operation staff duties.
• Ensure the availability of resources for alternative and contingency transportation plans.

Incident & Performance Management

• Monitor daily delays and operational incidents, ensuring proper root cause analysis and the implementation of corrective actions.
• Act as Rail Incident Commander (RIC) as required, activating contingency and emergency response plans and assuming full authority to ensure continuity of service when the Operations Director is unavailable.
• Monitor operational performance through defined KPIs and ensure accurate and timely operational reporting to senior management and clients.

Coordination, Interface, & Safety

• Participate in, and lead (when delegated), regular operational coordination meetings with the Client.
• Coordinate closely with Rolling stock, Infrastructure, Safety, HR, Commercial, and any other departments.
• Ensure operational compliance with safety, regulatory, and contractual requirements, as well as the Safety Management System (SMS).
• Ensure staff competencies match operational and safety requirements, and support related training and development plans.

Substitution

• Perform any of the tasks detailed in the Job Description for the Operations Director position to ensure the uninterrupted performance of the department in their absence.