Deputy Manager
Skills
About This Role
Job Summary
The Deputy General Manager will support the General Manager in managing and overseeing insurance brokerage operations, ensuring compliance with regulatory requirements, strengthening relationships with insurers and key clients, and driving sustainable growth and profitability.
Key Responsibilities
- Support the General Manager in overseeing daily insurance brokerage operations
- Supervise core functions including:
• Brokerage & Client Services
- Claims Management
• Compliance & Risk Management
- Operations and Administration
- Ensure full compliance with regulatory requirements and internal policies
- Coordinate with insurance companies on pricing, policy terms, coverage limits, and underwriting conditions
- Monitor business performance, revenue streams, commissions, and client retention ratios
- Lead and motivate department heads and cross-functional teams to achieve operational and commercial targets
- Contribute to strategic planning and business development initiatives
- Identify growth opportunities and support portfolio expansion
- Manage budgets, cost controls, and resource allocation
- Resolve operational issues and implement process improvements
- Build and maintain strong relationships with insurers, corporate clients, brokers, and stakeholders
- Prepare management reports and performance analyses for senior management and the Board
- Represent the company when required in meetings with partners or official entities
Qualifications
- Bachelor’s degree in insurance, Business Administration, Finance, or a related field
- Proven experience in a senior management role within an insurance brokerage or insurance-related organization
- Strong knowledge of insurance brokerage operations and industry practices
- Experience in regulatory compliance, governance, and risk management
- Demonstrated leadership, people management, and decision-making skills
- Strong financial acumen, including budgeting and performance analysis
- Excellent communication, negotiation, and stakeholder management skills
- Ability to work under pressure and manage multiple priorities
- Proficiency in business management systems and reporting tools
- Professional certifications in insurance or management are an advantage
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