Deputy Manager - Operations Management

Responsibilities:

• Understand operational requirements, research best practices, and assist with the design and implementation of new processes and tools.
• Cultivate a team environment that provides exceptional customer service and ensures all staff members perform at a consistently high level.
• Motivate team members, instill accountability, and achieve results.
• Ensure effectiveness of a team of Process Associates.
• Prepare MIS reports.
• Interact with customers and manage their queries.
• Provide day-to-day coordination of team activities.
• Attend and respond to written/electronic correspondence.
• Lead and manage teams with prior Team Lead experience.
• Handle a team of 10+ FTEs.
• Generate process improvement ideas through Kaizen and projects.
• Demonstrate ownership and accountability to enhance organizational reputation.
• Maintain a positive attitude and flexibility to work in a dynamic environment.

Education

Experience

Skills & Competencies

• Proven people management skills.
• Service delivery experience.
• Good academic record (50% or above).
• Excellent communication skills (Verbal and Written).
• Strong analytical skills.

Organizational Requirements

• Ability to lead and manage operational teams effectively.
• Experience in customer interaction and stakeholder management.
• Ability to drive team performance and process excellence.
• Strong coordination and team management capabilities.
• At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .
• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact
• At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
• Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)