Deputy Boutique Manager – Abu Dhabi

Overview

Team Leadership & Talent Development

• Lead, coach, and develop boutique teams to achieve individual and collective objectives.
• Foster a positive, collaborative, and high-performing culture aligned with Cartier values.
• Support recruitment, onboarding, and talent development initiatives.
• Conduct regular coaching conversations and performance follow-ups.
• Inspire and engage teams through visible leadership and presence on the sales floor.

Commercial Performance & Business Development

• Drive the achievement of boutique sales objectives and key performance indicators.
• Monitor business performance and identify opportunities to further develop results.
• Partner with the Boutique Manager to define and implement action plans that support business growth.
• Champion clienteling initiatives and the effective use of CRM tools.
• Support the planning and execution of boutique events and commercial activations.

Client Experience

• Ensure the delivery of an exceptional and consistent client experience across all touchpoints.
• Build and nurture long-term relationships with local and international clients.
• Support the development of VIC and high-potential client relationships.
• Lead by example in delivering personalized and memorable experiences.
• Ensure Cartier service standards are consistently upheld by the entire team.

Boutique Operations

• Support the effective day-to-day management of boutique operations.
• Ensure compliance with Maison policies, procedures, and security standards.
• Monitor stock management, inventory controls, and operational processes.
• Maintain the highest standards of boutique presentation and luxury retail excellence.
• Partner with cross-functional teams to ensure seamless business operations.

Boutique Leadership

• Act as Boutique Manager in their absence and ensure business continuity.
• Support the implementation of boutique strategy and key business priorities.
• Contribute to a culture of accountability, collaboration, and continuous improvement.
• Act as an ambassador of the Maison, both internally and externally.
• HOW WILL YOU EXPERIENCE SUCCESS WITH US?
• 5+ years of experience in luxury retail, hospitality, or a client-centric environment.
• Previous experience in a supervisory, management, or leadership role.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong commercial acumen and understanding of retail KPIs.
• Passion for delivering exceptional client experiences.
• Strong communication, interpersonal, and stakeholder management skills.
• Ability to balance operational excellence with commercial performance.
• Organized, adaptable, and solution-oriented mindset.
• Proficiency in Microsoft Office and retail management systems.
• Fluency in English; Arabic and additional languages are a plus.