Dental Office Manager

We are a patient-focused, growth-oriented dental practice committed to delivering exceptional care and an exceptional patient experience. We are seeking an experienced Dental Office Manager who can lead our team, drive accountability, and help optimize practice performance.

The Dental Office Manager oversees daily operations, team leadership, patient experience, scheduling efficiency, financial systems, and operational performance. This role partners closely with the regional manager, doctors and team members to ensure a productive, organized, and positive office environment.

Monday–Thursday: 8 AM – 5 PM patient hours (with 1-hour lunch)

Friday: Administrative / Leadership Day (no patient care)

Friday responsibilities may include team meetings, KPI and scorecard review, scheduling optimization, insurance follow-up, training, and operational planning.

Lead and coach team members

Conduct daily huddles and monthly accountability meetings

Hire, onboard, train, and develop team members

Manage team performance reviews and goal setting

Operations & Patient Experience Oversee scheduling, patient communication, and service recovery

Ensure schedule utilization and provider productivity goals are met

Support treatment follow-up and recare systems

Resolve patient concerns professionally

Monitor production, collections, A/R, treatment acceptance, and scheduling KPIs

Oversee insurance workflows and billing systems

Review reports and identify growth opportunities

Manage expenses, supplies, and operational budgets

I choose Rusch Dental Group because we are not just an organization of 4 dental practices we are a FAMILY. I genuinely enjoy coming to work and working alongside all of my coworkers and doctors day in and day out. Over the years we have been through a lot as a FAMILY and we continue to grow and succeed together even with all the challenges we have been faced with.

Our owner, Dr. Rusch, started Parkview Family Dentistry in August of 2000, 9 years later in July of 2009 he acquired Hagerstown Family Dentistry, he then acquired our Fishers practice about 3.5 years ago 96th Street Family Dentistry and our most recent practice is Richmond Dental Care in May of 2025. Dr. Rusch has set the tone for the family feel that we have here at Rusch Dental Group. Family means a lot to him and he has always made it a point to have a healthy work life balance for his employees. He has allowed employees to take time off to be with ill parents, recognized when someone needs a mental health break and given them that and even offered to pay for a medical procedure for an employee.

Of course there are always going to be some growing pains when you are continually trying to grow your business and yourself professionally but the great part about doing it with this team is that everyone truly cares about each other and has each other's backs. If you join our family I can assure you that you will always have a group of people that look out for your best interest and look forward to seeing you each day. Abagail F. -Regional Manager, Rusch Dental Group