Delivery Operations Analyst

About Cohere

Role summary

Responsibilities

• Oversee new customer briefs from GTM, ensure required information is present, and route briefs for approval.
• Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment.
• Track pre-delivery opportunities, actions, blockers, and missing information; ensure timely handoffs among GTM, Deal Desk, and EPM.
• Maintain customer, opportunity, commercial, and delivery data in Salesforce and Mission Control and establish data-entry and documentation standards.
• Report on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics.
• Identify trends, bottlenecks, and gaps; maintain process documentation, workflows, and playbooks; help establish ownership, SLAs, and operating standards.
• Identify, implement, test, monitor, and improve automation across the GTM-to-Delivery workflow.

Qualifications

• 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles.
• Experience with CRM and business operations systems.
• Strong analytical and organizational skills, attention to detail, cross-team coordination, and stakeholder management.
• Strong skills building automations and working with multiple AI tools.
• Ability to investigate inconsistencies and root causes and drive issues to resolution.
• Strong written and verbal communication skills; able to convert unclear ideas into actionable, systematized work.
• Data reporting, dashboards, or business intelligence tools experience is an asset.

Work location and working model

• The role may be based remotely from the Greater Toronto area, Montreal, or Ottawa, with no minimum in-office qualification requirement.
• Cohere is remote-friendly and also has offices in several cities; remote employees may receive a co-working benefit and a home-office stipend.

Benefits

• Full-time employee benefits include health and dental coverage, mental health support, retirement contributions, parental leave top-up, paid vacation, and annual enrichment and learning benefits.
• Other listed perks include a weekly lunch stipend, remote-office travel budget, company offsite, and home-office stipend.

Compensation range

• The posting lists a compensation range of CAD 115K–155K without specifying a pay cadence.