Delivery Manager - Strategic Accounts (Banking)

We have an Immediate Job opportunity for Delivery Manager – Strategic Accounts (Banking) position.

Job Role: Delivery Manager - Strategic Accounts (Banking)

Notice Period: Immediate to 30 days

At Synechron, we believe in the power of digital to transform businesses for the better.

Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions.

Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms.

Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams.

With top clients to boast about, Synechron has a global workforce of 15,000+, and has 58 offices in 21 countries within key global markets.

For more information on the company, please visit our website or LinkedIn communit

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer.

Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.

We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.

We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected.

We are seeking a senior, seasoned, and highly client-facing Delivery Manager to take full ownership of a marquee Banking account with a \~USD 50M revenue portfolio.

This is a high-impact leadership role that demands a rare blend of delivery excellence, sharp commercial acumen, and the ability to build lasting client partnerships at the most senior levels.

The ideal candidate is someone who has been there and done it — managed large offshore delivery programs, owned P&L, built and run ODCs, led large, distributed teams, and consistently delivered outcomes that matter to clients and the business alike.

We are seeking a senior, seasoned, and highly client-facing Delivery Manager to take full ownership of a Banking account.

This is a high-impact leadership role that demands a rare blend of delivery excellence, sharp commercial acumen, and the ability to build lasting client partnerships at the most senior levels.

The ideal candidate is someone who has been there and done it - managed large offshore delivery programs, owned P&L, built and run ODCs, led large, distributed teams, and consistently delivered outcomes that matter to clients and the business alike.

Own the full P&L of the account — managing revenue, margins, costs, billing, invoicing, and payment cycles with rigor and discipline

Drive operational efficiency across utilisation, bench management, and demand-fulfilment-onboarding cycles

Ensure account health is consistently tracked, reported, and improved across all commercial and operational parameters

Lead end-to-end demand management — from demand intake through resourcing, recruitment, fulfilment, and onboarding

Partner closely with internal recruitment and resourcing teams to ensure timely, quality fulfilment with minimal bench leakage

Set up, run, and scale large Offshore Delivery Centers (ODCs) - with a strong understanding of ODC operations including people management, infrastructure, governance, and compliance

Ensure ODCs operate as seamless extensions of the client's environment with high standards of delivery and engagement

Build, lead, and engage large, geographically distributed teams across ODCs and locations

Foster a culture of high performance, ownership, and employee satisfaction - with a strong pulse on team morale and retention

Manage and grow senior client relationships across CxO level down to delivery, procurement, and vendor management leads

Act as the primary escalation point and trusted partner for the client — driving proactive engagement, expectation management, and a genuine Client Service mindset

Navigate complex stakeholder landscapes with confidence, diplomacy, and strong communication

Ensure consistent achievement of commercial, delivery, and operational targets set by the organisation — including revenue, margins, SLAs, CSAT, and utilisation goals

Establish and drive strong governance frameworks — identifying and acting on both lead and lag indicators across delivery, demand/fulfilment, ODC health, client satisfaction, and employee engagement

Produce diligent, insightful reporting on account health across all dimensions - delivery, operations, client and employee satisfaction

15+ years of experience in IT services / technology delivery, with significant time in senior, client-facing Delivery Manager roles

Demonstrated experience managing large delivery programs in the Banking sector — deep domain familiarity is essential

Proven P&L ownership on large accounts (\~USD 30–50M+), with hands-on experience managing margins, utilisation, billing, invoicing, and payment cycles

Hands-on experience setting up and managing large ODCs — including people, infrastructure, governance, and operational integrity

Strong background in recruitment, resourcing, fulfilment, and onboarding — having built and managed teams of significant scale

Demonstrated success engaging and managing senior client stakeholders at CxO level as well as ground-level delivery and procurement leads

Bachelor’s or Master’s degree in computer science, Information Systems, or related field

Excellent communication and leadership skills.

Strong interpersonal and collaboration skills.

Ability to work under pressure and meet tight deadlines.

Positive attitude and strong work ethic.