Delivery Manager-Banking/Business Intelligence

Job Purpose

Delivery Management & Leadership

• Own and manage end-to-end service delivery across multiple projects/accounts.
• Ensure timely delivery of projects within defined scope, quality, and cost constraints.
• Establish delivery governance models, KPIs, and SLAs.
• Monitor project health, identify risks, and implement mitigation strategies.
• Act as a mentor for technical solutions as and when required
• Provide Data Warehouse and Business Intelligence subject matter expertise and leadership
• Support in presales & create / review estimations
• Upsell/cross-sell/dig avenues of growth

Client Engagement & Stakeholder Management

• Act as the primary point of contact for delivery-related client interactions.
• Build strong relationships with key client stakeholders.
• Ensure client satisfaction through proactive communication and issue resolution.
• Conduct regular service review meetings and reporting.
• Manage team and client issues / escalations / impediments to effective closures.

Project & Program Management

• Oversee managers and delivery teams.
• Ensure adherence to project management methodologies (Agile, Scrum, Waterfall, etc.).
• Track progress, manage dependencies, and ensure alignment with business goals.
• Drive continuous improvement in delivery processes.
• Understand the business requirement and project
• Define the project scope, estimation of resources and timelines, goals, deliverables & measures of success
• Ensure the team is thoroughly trained on application / technology
• Conduct and oversee project implementation and evaluate the progress regularly
• Ensures all project information is appropriately documented
• Track deliverables; Monitor and report on project(s) progress to client/stakeholders
• Ensure execution and quality of the work basis set benchmarks
• Ensure process / product quality parameters compliance

Financial Management

• Own P&L (Profit & Loss) for assigned accounts/projects.
• Manage budgets, forecasts, and cost optimization initiatives.
• Ensure revenue realization and margin targets are met.
• Identify and drive opportunities for upselling and cross-selling.

Resource & Team Management

• Plan and allocate resources effectively across projects.
• Lead, mentor, and develop delivery teams.
• Ensure optimal utilization and productivity of resources.
• Foster a high-performance, collaborative team environment.

Quality & Risk Management

• Ensure adherence to quality standards and compliance requirements.
• Identify, assess, and mitigate delivery risks.
• Implement best practices and process improvements.
• Maintain audit readiness and documentation.

Process Improvement & Innovation

• Drive automation, efficiency improvements, and innovation initiatives.
• Implement industry best practices and delivery frameworks.
• Contribute to organizational knowledge and capability building.
• Implement and manage change when necessary to meet project outputs
• Contribute to continuous improvement

Requirement

• **Education:**
• Graduate – B.E/B.Tech - IT/CS with above 60% aggregate in SSC, HSC & Degree
• Required Minimum18 years of experience with 10 years of delivery management experience.
• 5+ years hands on experience with managing and leading data warehouse projects preferably with Banking experience
• Data-driven decision-making.
• Risk assessment and problem-solving capabilities.
• Ability to establish and maintain effective working relationships with clients, project team members, supervisors, and employees from other departments.
• Strong knowledge and hands on experience in data warehouse.
• Strong understanding of IT service delivery models (AMS, Infrastructure, Cloud, Digital, etc.)
• Experience with Agile, DevOps, ITIL frameworks.
• Knowledge of software development lifecycle (SDLC).
• Financial acumen (budgeting, forecasting, margin management).
• Excellent conflict resolution skills is required.
• Strong interpersonal skills.
• Excellent verbal and written communication.
• Strong stakeholder management and negotiation skills.
• Ability to handle escalations and conflict resolution effectively.
• Must be able to learn, understand, and apply new technologies.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Hands on experience with a Tier I BI and ETL tool is desired (experience with Talend, Pyspark, PowerBI is a plus)
• Experience in managing support projects in Data is a plus
• PMI/PMP or Prince2 certification is a plus