Decision Support Analyst

Role overview

Planning and service evaluation

• Connect services, service plans, metrics, departmental work plans, and corporate priorities through performance reporting and enterprise planning.
• Develop and analyze metrics and benchmarks; identify measures for continuous improvement and assess effects of major decisions on service outcomes.
• Define evaluation questions and success measures, gather evidence, analyze outcomes, and synthesize findings and options.
• Develop business cases and analyze service proposals, including operating, financial, resource, risk, benefit, and performance implications.

Analytics and stakeholder support

• Develop datasets, reports, dashboards, and analytical models using Power BI, Excel, SQL, and other BI platforms.
• Address data-quality issues and support consistent reporting methods, data definitions, and analytical approaches.
• Clarify departmental decision needs, support BI adoption with guidance or training, and communicate analysis to varied audiences.

Education and experience

• A relevant master’s degree, professional designation, or equivalent combination of education, training, and experience is required; examples include an MBA or CPA.
• At least 4–5 years of relevant experience in performance measurement, analytics, evaluation, business analysis, or BI is required; large complex organizations are ideal.

Knowledge and capabilities

• Knowledge of performance metrics, benchmarking, service evaluation, BI tools, analytics, data modelling, and planning processes.
• Ability to turn quantitative and qualitative information into clear findings and recommendations and present complex analysis effectively.
• Ability to manage multiple priorities, collaborate across technical and operational teams, and exercise accuracy, judgment, confidentiality, tact, and diplomacy.
• Python, Microsoft Fabric, Databricks, Power Automate, or similar platforms are assets.

Employment and compensation

• Employment type: Regular Full Time.
• Annual pay range: CAD 102,960 to CAD 128,691.