Library Public Service Associate I

Job Requirements

• Education/Qualifications: Completion of Grade 12 supplemented by relevant courses and/or experience.
• Experience in a customer service environment is a great asset. Related experience in library services is a benefit, but all should feel welcome to apply. We have a robust training program to help new employees learn the world of public libraries. Knowledge, Skills & Abilities: Libraries are all about people. We want folks with excellent customer service skills and who come to work with patience, warmth, and curiosity for other people. Not every interaction is easy; diplomacy, tact, and empathy are a must. Please highlight your skills, particularly with conflict de-escalation. Library work is very physical, with staff moving books and materials throughout the day. Physical movements such as bending, reaching, lifting, squatting, gripping and pushing book trucks are involved throughout a shift. Experience with lifting and handling large volumes of orders/materials is necessary for this role. Knowledge about library methods and procedures is an asset. Familiarity and comfort working with technology and handling multiple tasks in a fast-paced environment are also an asset. Excellent oral and written communication skills. We are looking for people who are flexible and like working with others, showing kindness and being clear communicators when speaking with the public or writing an e-mail. We are looking for those who can plan, are organized, carry out assigned duties on time, fulfill commitments, and who take pride in doing good work. Working knowledge of the objectives, organization, procedures, services and resources of a public library is an asset. Affiliation: CUPE 391 Employment Type: Posted Part-Time / Regular Full-Time Salary: $27.81 to $32.52 per hour Work Schedule