Debt Collection Executive

Overview

Debt Collection Executive – Job Responsibilities

• Contact customers by phone, email, and other communication channels to collect outstanding payments.
• Follow up on overdue accounts and negotiate payment arrangements within company guidelines.
• Maintain accurate records of customer interactions, payment commitments, and collection activities.
• Investigate and resolve billing discrepancies and customer payment issues.
• Monitor accounts receivable aging reports and prioritize collection efforts accordingly.
• Ensure compliance with company policies, financial regulations, and debt collection laws.
• Coordinate with internal departments such as Finance, Sales, and Customer Service to resolve account-related matters.
• Prepare collection reports and provide regular updates to management on recovery status.
• Meet monthly collection targets and key performance indicators (KPIs).
• Escalate high-risk or unresolved accounts for legal action or further management review when necessary.
• Maintain professional and respectful communication while preserving positive customer relationships.

Preferred Qualifications

• Bachelor's degree or diploma in Law, Finance, Accounting, Business Administration, or a related field.
• 1–3 years of experience in debt collection, accounts receivable, credit control, or customer service.
• Strong negotiation, communication, and conflict-resolution skills.
• Proficiency in Microsoft Office, especially Excel.
• Experience with ERP or accounting systems is an advantage.
• Ability to work under pressure and achieve collection targets.