Dealer Support Specialist

Who We Are

Work Location

• ONSITE: A team member’s day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.
• Equal Opportunity Employer
• At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at [email protected].
• Interested? We’d love to get to know you.

Qualifications

• High school degree required with a minimum of three years’ related customer service and/or parts support experience or an associate’s degree with a minimum of one year related experience.
• Demonstration of strong organizational skills and ability to coordinate multiple tasks simultaneously, while having the ability to be flexible and maintain professionalism and manage competing priorities.
• Travel
• Occasional travel is expected of this position.
• Work Location
• ONSITE: A team member’s day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.
• Equal Opportunity Employer
• At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at [email protected].
• Interested? We’d love to get to know you.

Preferred Qualifications

• Bilingual English/Spanish proficiency, preferred.
• Previous dealer orcustomer service experience and mechanical, technical,and/or systems experience preferred.

Responsibilities

• Provide and own the customer and dealer experience by promptly answering dealer inquiries.
• Ensure a high level of dealer satisfaction by assuming ownership of inquiries and provide accurate daily updates until resolution.
• Build and maintain strong partnerships with external and internal stakeholders (including but not limited to dealers, customers, internal departments).
• Maintain detailed documentation of all correspondences to capture accurate information provided to our dealers and steps taken to resolve.
• Provide dealer support related to parts, orders, product information, issue resolution, and other operational support activities.
• Provide parts focused technical support to customers and dealers via telephone, email or support ticketing system including reviewing engineering drawings, schematic diagrams and support request history.
• What We’re Looking For
• High school degree required with a minimum of three years’ related customer service and/or parts support experience or an associate’s degree with a minimum of one year related experience.
• Bilingual English/Spanish proficiency, preferred.
• Previous dealer orcustomer service experience and mechanical, technical,and/or systems experience preferred.
• Demonstration of strong organizational skills and ability to coordinate multiple tasks simultaneously, while having the ability to be flexible and maintain professionalism and manage competing priorities.