DCE 4LS Customer Support Engineer
Full Job Posting
Qualifications
- You have:
- At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
- Hands-on experience with hardware, software, or firmware design or test of coherent optical transceivers and DWDM systems
- Experience with IP routers, networks, and protocols
- Experience with Optical test equipment including optical test sets and measurement equipment
- Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics
- Strong analytic, problem-solving, and technical diagnostic skills
- Communication and management skills for coordination of problem resolution with R&D and customer support teams
Responsibilities
- Work closely with field support teams to collect and analyze required diagnostic data from deployed systems
- Work with R&D experts as required to resolve issues in timely way
- Work with R&D on product and process root cause analysis and correction
- Leverage state of the art AI tools and methodologies
- Develop automated field data analysis and diagnostic tools
- Contribute to the 1830 diagnostic knowledge base
- Train the customer field support team.
- Product Description: PSE Pluggable Coherent Optical Modules. Coherent optical modules provide optical transmission capabilities at industry-leading data rates (100G/400G/800G+), optical reach, and bandwidth density. These transceiver modules integrate the digital and optical functions required to support high-speed coherent transmission in industry-standard form factors. The broad range of applications include IP routers and NOKIA optical transponders. These can be deployed in NOKIA as well as third-party and white box switches and routers to provide market-leading integrated coherent transponder solutions in Data Center Interconnect and other DWDM network applications.
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