Datacenter Level 1 Support Technician

About This Role

Company Description

AIHostingHub, the UAE's leading provider of cutting-edge AI and High-Performance Computing (HPC) infrastructure. We specialize in building large-scale AI data centers and delivering GPU-as-a-Service from nimble deployments to massive clusters. As a trusted professional services partner for industry giants like Supermicro and VAST Data in the GCC, we provide the technology, expertise, and support to fuel your most ambitious projects.

Our  Services

*  AI/HPC Data CentersCustom-built, scalable environments optimized for the most demanding AI workloads.

*  GPU as a ServiceOn-demand access to massive GPU clusters, starting from a 2048 GPU to over 16,384 GPU per cluster.

*  Cybersecurity MSSP Fortinet and AttackIQ powered, 24/7 managed security to protect your critical infrastructure and data.

*  Expert Professional Services End-to-end support from design and deployment to optimization, directly from GCC-based partners.

AIHostingHub prides itself on delivering customized security solutions, dedicated support, and strategic guidance, ensuring that clients can operate confidently in the digital landscape. Explore the future of cybersecurity with AIHostingHub, where protection is the top priority.

Role Description

This is a full-time on-site role, located in Dubai, for a Datacenter Level 1 Support Technician. The technician will be responsible for providing technical support, resolving service requests, and conducting hardware and software troubleshooting within the datacenter environment. Daily tasks include monitoring systems for optimal performance, assisting with hardware installations and replacements, and ensuring adherence to operational protocols. The role also entails collaboration with team members to address technical issues promptly and effectively while maintaining communication with stakeholders.

Key Responsibilities

• Perform smart‑hands requests: cable connections, label updates, visual inspections, component reseating.
• Monitor environmental conditions (temperature, humidity, CDU status) and report deviations.
• Log incidents via ticketing system and classify priority per SLA.
• Assist with RMA tasks: receive parts, package failed units, coordinate couriers.
• Conduct fibre health checks (cleaning, basic OTDR/OLTS under supervision).
• Escort third‑party vendors and maintain security logs.
• Update asset records and operational logs after each intervention.

Required Qualifications

• 1–3 years experience in a datacenter, IT support, or technical warehouse role.
• Basic knowledge of server hardware (GPUs, RAM, NICs, cables).
• Familiarity with fibre optics and copper cabling (LC/MPO, Cat6).
• Ability to follow written procedures (SOPs) and safety rules.
• Willing to work 24/7 shifts, including nights and weekends.
• Good English communication (verbal/written).

Preferred

• Certification: CompTIA Server+, Data Center Foundation, or similar.
• Experience with ticketing systems and escalation workflows.

We Offer

• Entry point into HPC and AI infrastructure.
• Training on GPU diagnostics and validation testing.
• Clear shift allowances and overtime policies.