Database Administrator (DBA) - Oracle

Administer Oracle 19c+ databases across on-prem, AWS, and Azure — including RAC and Oracle OCI — in a multi-tenant/multi-customer SaaS environment

Install and configure new versions of Oracle Database Server; maintain database servers and processes, including system health/performance monitoring, to meet customer-facing SLAs for availability and security.

Independently analyze, troubleshoot, and resolve issues in real time, including participation in an on-call rotation for production incidents.

Build and maintain automation (scripts, Terraform, Ansible, or equivalent Infrastructure-as-Code) to provision, patch, and monitor databases at scale across many customer instances; document and continuously improve processes.

Assist developers with complex query tuning and schema refinement.

Perform scheduled maintenance and support release/deployment activities after hours, within SLA-driven change windows.

Coordinate with the SaaS/Cloud Operations team on shared infrastructure, capacity planning, and incident escalation.

Apply AI tools to database administration workflows (e.g., troubleshooting, automation, documentation) and share this expertise with the team.

Identify, recommend, and promote best practices for multi-tenant data isolation, encryption, and compliance (SOC 2, ISO 27001, GDPR) relevant to hosting insurance client data.

Mentor team members and share domain/technical expertise.

Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

4+ years of proven experience in Oracle Database Administration and maintenance.

2+ years supporting databases in a multi-tenant or multi-customer SaaS/cloud-hosted production environment.

"Born in the Cloud" experience strongly preferred — prior work at a company whose products/infrastructure were architected natively for the cloud (SaaS-first), rather than migrated from legacy on-prem systems. This reflects the cloud-native mindset, automation-first habits, and platform-scale thinking we need as we complete our shift from a Services to a SaaS and AI-led model.

3+ years' experience in the Insurance/Financial industry preferred

Strong Oracle troubleshooting and performance-tuning ability, including TKPROF, EXPLAIN PLAN, OEM, and custom scripts.

Hands-on experience with backup/recovery using RMAN.

Experience with Data Pump, Export/Import, SQL*Plus, and SQL*Loader.

Proficiency in PL/SQL required; PG-SQL a plus. PostgreSQL experience a plus.

Cloud DBA experience with AWS preferred; Azure/OCI a plus, including managed database services (Amazon RDS, Azure Database).

Familiarity with Infrastructure-as-Code/automation tooling (Terraform, Ansible, or scripting) for provisioning and patching at scale.

Familiarity with cloud observability tooling (CloudWatch, Azure Monitor, Datadog, or similar) alongside OEM.

Working knowledge of Windows and Linux environments.

Experience with backend design and development.

Experience migrating data across various RDBMS platforms.

Hands-on experience using AI tools/assistants in a technical workflow preferred.

Incident resolution experience, including on-call/SLA-driven support.

Understanding of multi-tenant data isolation, encryption, and compliance frameworks (SOC 2, ISO 27001, GDPR).

Understanding of DaaS and SaaS concepts, with hands-on experience in SaaS environments.

Cloud cost/capacity management experience (right-sizing, storage tiering) a plus.

Strong communication, accountability, and interpersonal skills; comfortable working cross-functionally in a fast-changing environment.