Data & Technology Manager

Role overview

Responsibilities

• Lead technology strategy, demand, and roadmap across platforms including SAP, SAP BW, and Salesforce.
• Translate business priorities into technology requirements and improvements with senior stakeholders.
• Lead and develop a seven-person service delivery team, including four direct reports.
• Drive data strategy, architecture, governance, and quality.
• Own service performance, governance, risk, information security, change, incident, and problem management.
• Manage suppliers, service levels, budgets, and commercial performance.
• Drive continual improvement, automation, and standardization; ensure continuity, disaster recovery, and operational readiness.

Experience and skills

• Experience leading IT service delivery, technology operations, or product teams in a complex business environment.
• Strong people leadership, including coaching, development, and performance management.
• Track record of service improvement and measurable business outcomes; experience managing senior stakeholders and translating business needs into technology solutions.
• Strong knowledge of ITIL-aligned service management, including demand, change, incident, and problem management.
• Experience with enterprise applications, data platforms, and technology architecture; understanding of security, risk, continuity, and supplier management.
• Commercial awareness including budget and cost management, plus strong communication, influencing, decision-making, and problem-solving skills.

Desirable experience and qualifications

• ITIL, Agile, SIAM, or related professional qualifications are desirable.
• Experience with SAP, SAP BW, or Salesforce is desirable.
• Experience delivering technology transformation or service improvement in a global organization is desirable.

Benefits

• Benefits include a 10% employer pension contribution based on a 4% employee contribution, a bonus scheme, private healthcare, and free ZEISS lenses with discounted lenses for friends and family.

Role details and working pattern

• The role is based at 22 Gas Street, Birmingham, and is permanent, full-time, with 37.5 hours per week.
• Hybrid working pattern with Tuesday, Wednesday, and Thursday as essential office days.