{bc}
Apply
pinpoint

Data & Reporting Analyst

Harmony Fire
GBR
Full-time
Entry
Onsite
Discovered 1 months ago
SimPROPower BIPower QuerySQL

Full Job Posting

Key Responsibilities

  • Produce accurate and timely reporting on reactive, planned, and small works / remedial activity across all contracts.
  • Own the quality, structure, and integrity of service desk data within the service management system (SimPRO), running regular data-quality checks and fixing issues at source.
  • Construct and run PPM (planned preventative maintenance) routines within the service management system, ensuring schedules are set up correctly and generate on time.
  • Set up new contracts within the service management system to accurately reflect contractual requirements, including SLAs, asset data, and PPM routines.
  • Update contract and asset data to reflect contract changes, renewals, and variations as they occur.
  • Design, build, and maintain dashboards and self-service reporting tools (e.g. Power BI) so stakeholders can access up-to-date data without ad hoc requests.
  • Build and maintain monthly internal and external reporting packs for client and stakeholder review.
  • Monitor performance against contractual SLAs and KPIs, flagging exceptions and risks to the Service Desk Supervisor.
  • Analyse trends in job completion, response times, first-time fix rates, and customer satisfaction to support continuous improvement.
  • Identify and deliver opportunities for reporting and data automation, reducing manual processing across the service desk.
  • Work closely with helpdesk advisors and schedulers to resolve data quality issues at source and improve capture at the point of entry.
  • Support contractual compliance reporting, ensuring evidence is accurate, well structured, and audit-ready.
  • Maintain clear, well-documented reporting templates, data definitions, and processes that are easy for others to use.
  • Respond to ad hoc data and reporting requests, and support the Service Desk Supervisor with wider service desk data and insight needs.

Skills, Knowledge & Expertise

  • An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time.
  • Experience in a data, reporting, or management information role, ideally in a field service environment.
  • Strong Excel skills (formulas, pivot tables, data visualisation), with practical experience building reports or dashboards in Power BI or a similar BI tool.
  • High level of accuracy and strong attention to detail when working with data.
  • Ability to interpret data and translate it into clear, actionable insight for non-technical audiences.
  • Strong organisational skills with the ability to manage multiple reporting deadlines.
  • Confident communicator, comfortable presenting data and insight to internal and external stakeholders.
  • Collaborative team player, able to work closely with helpdesk, scheduling, and management colleagues.
  • Understanding of data structure and data quality principles, and of operating under contractual service levels and SLAs (preferable).
  • Experience of service management software (SimPRO or equivalent), including setting up contracts and constructing / running PPM routines (preferable).
  • Background in data automation, process improvement, or basic scripting / query skills such as Power Query or SQL (preferable).

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Harmony Fire

Pre-Construction Manager

, GBR

Discovered 2 weeks agoFull-time

Strategy Director

London, GBR

Discovered 2 weeks agoFull-time

Senior Sprinkler Designer

London, GBR

Discovered 2 weeks agoFull-time

Junior M&E Designer

London, GBR

Discovered 2 weeks agoFull-time

Principal Facade Engineer

London, GBR

Discovered 3 weeks agoFull-time

Building Regulations Principal Designer

London, GBR

Discovered 3 weeks agoFull-time

Senior Electrical Engineer

, GBR

Discovered 3 weeks agoFull-time

Technical Specification Manager - Height Safety

, GBR

Discovered 1 months agoFull-time