Data Operations Engineer
Role Overview
The Product Operations Engineer is the operational backbone of the product organization and works directly with the CTO and Head of Product.
The role connects Product Engineering, Deployments, Go-To-Market, and Operations as a high-output technical individual contributor.
Key Skills for This Role
Full Job Posting
About HappyRobot
HappyRobot provides infrastructure for enterprises to build and orchestrate AI workforces across voice, email, and enterprise systems.
The company began in logistics and has built voice, model, and orchestration infrastructure for enterprise operations.
Role overview
The Product Operations Engineer is the operational backbone of the product organization and works directly with the CTO and Head of Product.
The role connects Product Engineering, Deployments, Go-To-Market, and Operations as a high-output technical individual contributor.
Key responsibilities
- Bridge Product Engineering and Deployments by enabling teams on new features, managing field feedback, and supporting successful releases.
- Partner with Go-To-Market on technical enablement, Product-Led Sales motions, and feature pricing structures.
- Define and track product and company metrics with Engineering and Strategy and Operations teams.
- Manage in-house labelers and external agencies supporting voice, reasoning, and coding agent training data.
- Use data, documentation, dashboards, and automation to improve execution and resolve operational blockers.
Who you are
- You have 3+ years of experience in a technical or operations-heavy role such as Product Operations, Solutions Engineering, Technology Strategy Consulting, Technical Program Management, or Forward Deployed Engineering.
- You combine technical literacy around APIs, data structures, and engineering constraints with operational rigor.
- You can align engineers, salespeople, operations managers, and other stakeholders toward shared objectives.
- You can balance strategic work such as pricing and analysis with hands-on data-labeling and deployment coordination.
- You are comfortable working independently, creating structure, and solving ambiguous problems.
Compensation and benefits
- The posting lists a salary of $150K–$180K and offers equity, but does not specify the compensation period.
- The company describes healthcare, dental, and vision coverage as part of its benefits.
Operating principles
The company's principles emphasize extreme ownership, craftsmanship, friendliness, focused urgency, talent density, meritocracy, and first-principles thinking.
About happyrobot.ai
AI software company building autonomous workers that automate communication and operations for logistics and industrial enterprises.
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