Data Center Technician

Role overview

Responsibilities

• Provide on-site physical support for implementation projects.
• Track and audit asset and component inventory at data center locations.
• Perform equipment racking, cabling, labeling, troubleshooting, and asset shipping.
• Act as the local point of contact for vendor service activities.
• Support capacity management for infrastructure and facilities planning.
• Collaborate on infrastructure project planning and implementation.
• Act as a point of contact for data center issues and projects.
• Travel between local data center locations in the Dallas-Fort Worth area.
• Work non-standard hours for change management and emergency requests when required.
• Participate in an on-call rotation and occasionally travel for large project builds and initiatives.
• Follow company data handling, privacy, compliance, and policy requirements.

Minimum qualifications

• CompTIA A+, CompTIA Network+, another applicable certification, or equivalent work experience.
• Experience deploying IT infrastructure in enterprise-class or service-provider-scale data centers.
• At least 3 years of technical data center operations experience involving hardware deployment, management, and troubleshooting.
• Experience with Microsoft Office 365 applications including Outlook, Excel, Word, and PowerPoint.
• Ability to lift 50 pounds.
• Strong organization, communication, critical thinking, and problem-solving skills.
• Ability to handle multiple projects of varying sizes and priorities.

Preferred qualifications

• Above-average technical knowledge of hardware, network hardware, and data center vendor processes.
• Experience in large-scale, multi-data-center enterprise or service-provider environments.
• Experience with Cisco UCS, HPE, or other enterprise-class infrastructure hardware platforms.
• Experience using or administering DCIM software such as Nlyte, NetBox, Sunbird Systems, or Device42.
• Initiative to learn and participate in a fast-paced environment.

Workplace and schedule

• The role requires on-site physical support at data center locations.
• The position includes travel between local data center locations in the Dallas-Fort Worth area.
• The role may require non-standard hours, emergency response, and participation in an on-call rotation.