Data Center Analyst II

Job description

Job requirements

• 3-4 years experience in an operations support or analystrole, specifically focused on system maintenance and tool management within an IOC/NOC/SOC environment.
• Deep proficiency in maintaining and optimizing IOC tools, including ITSM ticketing systems (e.g., ServiceNow, Jira) and monitoring platforms (e.g., Splunk, Datadog).
• Proven ability to configure and tune alert thresholds, workflows, and automation rules for various infrastructure events (GPU cluster, network, facility).
• Experience withuser access, permissions, and role-based controls across critical operational systems to ensure security and compliance.
• Strong capability in generating operational metrics, incident summaries, and performance reports for executive review.
• Demonstrated skill in managing the RCA documentation workflow, ensuring timeliness, quality, andaccuratedata retention.
• Hands-on experience creating and updating operational documentation and training materials for IOC staff.
• Technical knowledge of data integrity and compliance requirements for operational records and system logs.
• Proactive approach to identifyingtool gaps and workflow inefficiencies to support continuous improvement and automation initiatives.
• Bachelor's degree in a technicalfield or equivalent experience in systems administration or operations support.

Job responsibilities

• Maintain and optimize IOC tools, including ticketing systems, monitoring platforms, dashboards, and alerting configurations.
• Manage user access, permissions, and role-based controls across all IOC systems to ensure security and compliance.
• Configure and tune alert thresholds, workflows, and automation rules for GPU cluster, network, and facility events.
• Generate operational metrics, incident summaries, and performance reports for leadership review.
• Create, update, and organize RCA documentation; manage the RCA workflow to ensure timeliness, quality, and compliance with customer expectations.
• Support onboarding and ongoing training of IOC staff by preparing documentation, guides, and tool-related resources.
• Ensure data integrity, accuracy, andretention ofcompliance across all IOC systems and operational records.
• Assistwith continuous improvement initiatives byidentifyingtool gaps, workflow inefficiencies, and opportunities for better monitoring or automation.

Job benefits

• At IREN, we offer a comprehensive, market-competitive total rewards package designed to support employees’ well-being, career advancement, and financial wealth. Our offerings reflect our commitment to Proceed with Purpose while rewarding high performance and long-term growth.
• Compensation
• Actual compensation will be determined based on factors such as experience, qualifications.
• Overtime compensation for non-exempt workers for hours worked over 40 per week
• Relocation and Living-out-allowance (as applicable and based on successful candidate circumstances)
• Health & Wellness
• 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
• Company-paid short-term and long-term disability insurance
• Voluntary life, critical illness, and accident coverage available
• Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
• Employee Assistance Program and wellness resources
• Retirement & Financial Wealth
• 401(k) retirement plan with company match
• Paid professional development and access to financial planning and legal services
• Time Off & Leave Programs
• Paid Time Off (PTO) and paid holidays
• Growth & Development
• Professional development to support certifications, continuing education, or role related training
• Community & Culture
• Company events and team-building activities
• IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation.
• By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com .