Data and Analytics Lead
Role Overview
CX generates some of the richest data at Polymarket: every contact, every resolution, every point of friction.
Right now, that data isn't working hard enough.
You'll change that.
You'll build the CX data and analytics function from the ground up.
That means defining the metrics that matter, creating a single source of truth for service levels, CSAT, contact rate, handle time, and first-contact resolution, and delivering the reporting and insight that CX leadership actually uses to make decisions.
You'll lead the Analytics Engineers on the CX team and serve as the primary connection point to Polymarket's central data engineering team.
This is a builder role.
The function doesn't exist yet in any mature form, and you'll be setting the vision, the roadmap, and the standards.
You should be as comfortable writing SQL to diagnose a contact spike as you are presenting findings to a VP.
If an insight doesn't change a decision, it doesn't count.
Key Skills for This Role
Full Job Posting
Pay Transparency
Base salary range: $250,000 to $275,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
About Polymarket
Private blockchain-based prediction market platform where users trade on outcomes of real-world events.
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