Data Analytics
Role Overview
• Omnia is the strategic CIB Insights & Analytics client profitability capability dashboard which provides consistent Return on Risk Weighted Asset (RoRWA) calculation metric at client level for all Relationship Managers and business teams across CIB and Commercial Banking business. This will help to identify low/high return clients/product/market penetrations to take effective business decisions at Product/business/country level. If you’re looking for a role where you want to learn on various key financial dynamic of CIB and Commercial Banking business, you can continue to make an impression and take your career to the next step at HSBC where your contributions will always be valued.
• OMNIA Frontline Support Team is integral to CIB Insight and Analytic team. Team is responsible for resolving complex issues raised by Relationship Managers or Business teams around OMNIA Dashboards related to their client portfolio and RoRWA matric. Team requires to work closely with various upstream teams such as Business Finance, Regulatory Reporting, Client Information Service for faster query resolutions, understand/analyse root causes to advise for sustainable solution.
• We are currently seeking a high caliber professional to join our team as a Lead – OMNIA Frontline Support. Role holder should Independently lead the OMNIA Frontline Support team continuously review process improve the service delivery timeframes and identify areas of improvement.
In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
• Lead the Team and provide supervisory cover to OMNIA Frontline Support team. Ensure that necessary support required by the team is readily provided and, review and back up cover plans for the Function are also maintained.
• The role holder required to conduct operations closely with other teams (CME, Business Finance, CIS Teams) in order to bring synergies on common issues raised by Relationship Mangers
• Maintain high service standards, monitor the workload in the different queues to ensure Service Level Agreements (SLAs) are met.
• Ensure operational efficiency, improved productivity by digitalisation of reports, activities to the extent possible.
• Escalate and report technical issues to IT Support and act as a bridge between users and IT by owning the request throughout the life cycle by ensuring the end user is kept updated on the progress.
• Data cleansing - identifying, assessing and resolving any data quality issues.
• Coordinate and collaborate closely with IT support team in enhancing workflow tool to capture required details for producing valuable insights required for further process improvements.
• Develop subject matter expertise on various frontline applications and bring synergies across all the applications.
• Perform any key connecting function with Frontline business, maintain a high degree of prioritisation, engagement, and communication.
• Ensure service to RMs is aligned and delivered as per the agreed Service Level Agreement (SLA).
• Establish and maintain effective relationships with Business Partners/ Product Owners and identify areas of service improvements by maintain regular contact and utilizing feedback mechanisms.
• Effectively engage with Subject Matter Experts to ensure timely and accurate query resolution.
• Influence and escalate key customer issues in an effective and engaging way.
• Balance demands and requests from different stakeholders against limited available resources.
• Observe high internal service excellence benchmarks to ensure high customer satisfaction.
• Ensure alignment with all the applicable compliance policies (Data security policy, AML, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls.
• Proactive highlighting of audit and compliance issues to the management team. Ensure that all existing audit recommendations within their remit are closed out.
• Continuously assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology
• Responsible for ensuring that the BCP plan is documented, agreed with business partner and tested as per agreed timelines
• Take accountability for work / time management; work without needing constant supervision, approach new tasks or challenges with confidence and enthusiasm. Lead a team of SMEs/Team Leads/ Specialist to provide supervisory cover and functional support as deemed necessary. This may or may not include Line Management responsibilities that would entail continuous performance and developmental feedback for the employees.
• Provide necessary support, review and back up cover plans for the function.
Key Skills for This Role
Full Job Posting
Requirements
- Decision-making to plan and implement the change
- Governance support to ensure change is communicated, adheres to best practices and evidence decision-making appropriately
- Active in the wider industry with strong contacts and connections in both academia and commerce; an industry ‘voice’ within the analytics space
- Data analytics tools such as Python, Spark, and HadoopTrack record of developing successful Analytics functions delivering actionable insights
- Track-record of developing and implementing strategy for growing evolving a new capability
- Track-record of managing deliveries of data heavy programmes of work.
- Track-record of leading Agile multi-disciplined teams to deliver exceptional customer service and value
- Track-record of delivering analytics within Financial Institutions
- Experience in delivering in a highly regulated environment
- University degree in in any discipline, PhD degree in a quantitative field is highly preferred.
- 10+ years of relevant experience, preferably in banking and financial sector
- High technical aptitude, problem solving abilities, intellectual curiosity, motivation, and passion for data discovery
- Open minded and self-motivated with good communication and interpersonal skills as well as strong sense of responsibility
- Experience in commercial bank is a plus but not necessary.
- Attention to details, with good communication and presentation skills.
- People Leadership capabilities
- Others
- Proven ability in handling projects independently.
- Proven success in contributing to a team-oriented environment.
- Proven ability to work creatively and analytically in an innovative environment.
- Demonstrated high energy level, flexibility, enthusiasm, and willingness to learn.
- Ability to manage complex stakeholder matrix primarily the frontline relationship managers of the bank
- Hsbc.com/careers
- You’ll achieve more at HSBC
- HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
- Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
- Issued By HSBC Electronic Data Processing (India) Private LTD
Preferred Qualifications
- University degree in in any discipline, PhD degree in a quantitative field is highly preferred.
- Experience in commercial bank is a plus but not necessary.
About HSBC
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