Data Analyst - Participant Support Operations & Clinical Operations

Hiring Process

Requirements

• We recognise that candidates may have developed relevant experience through different career paths and welcome applications from those who can demonstrate many, though not necessarily all, of the skills and experience listed below:
• Strong SQL skills and experience working with relational databases and cloud data platforms such as Snowflake.
• Experience analysing complex operational data from multiple systems and investigating data quality issues, discrepancies and operational risks.
• Experience developing and maintaining reporting, dashboards, datasets or other analytical products used by operational teams.
• An understanding of operational performance analysis, which could have been developed within areas such as healthcare, logistics, customer operations, participant services, research or another complex operational environment.
• Familiarity with data modelling concepts and experience collaborating with Analytics Engineering or Data Engineering teams.
• Strong problem-solving skills, with the ability to investigate root causes and turn analysis into practical recommendations.
• The ability to communicate complex analytical findings clearly and build effective relationships with both operational and technical stakeholders.
• An organised and adaptable approach, with the ability to manage competing priorities while maintaining a high level of accuracy and attention to data quality.
• Knowledge of forecasting, capacity planning, performance measurement or operational analytics methodologies would be advantageous.
• An understanding of statistical concepts and performance monitoring techniques, such as variation analysis or statistical process control, would be beneficial.
• Experience using Python or R for data manipulation, analysis, automation or exploratory investigation would also be beneficial.

Benefits

• From £53,000 annum basic salary.
• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave – Supporting you during life’s biggest moments.
• Cycle to Work Scheme – Save 25–39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
• £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.

Closing date: 12 October 2026 at 5:00 pm