Data Analyst - Customer Analytics

About Granicus and GXG

Role overview

Impact and responsibilities

• Lead customer engagement analytics from requirements definition through delivery, insight communication, and optimization recommendations, working independently without routine escalation.
• Design, build, and maintain measurement frameworks defining KPIs, success metrics, and benchmarks for digital communications across email, web, surveys, forms, and other channels.
• Architect, develop, and optimize dashboards and reporting solutions using multiple data sources; own the accuracy, reliability, and governance of workstream reporting.
• Define, document, and champion analytics standards, reporting methods, and data governance practices for GXG Customer Analytics.
• Serve as the analytics subject-matter expert and internal escalation point for complex analytical challenges.
• Make independent analytical and methodological decisions and mentor junior analysts in data quality, visualization, and reporting methods.

Team approach

Compensation

• Listed salary range is $85,000–$90,700 per year.

Workplace

• The posting identifies the role as remote in the United States.

Requirements

• The role calls for an advanced individual contributor who can independently lead analytics workstreams and make specialized technical decisions.
• Ability to set analytics best practices and mentor junior analysts in data quality, visualization, and reporting methodology.
• Ability to own analytics work from requirements definition through delivery, insight communication, and optimization recommendations without routine escalation.