Damage Prevention Specialist

Role overview

What you will do

• Manage first- and third-party damage claims from initial notification through resolution, invoicing, collection, and payment.
• Open claim files, issue notice letters, pursue recoveries, compile repair and billing support, negotiate settlements, and obtain approvals as needed.
• Support project recoveries, record payments, and manage cheque requests, release forms, and associated records.
• Monitor claim timelines and refer files to collection agencies or courts when needed; prepare legal and collection documentation and attend required court appearances.
• Assist with investigations by locating records and gathering information; coordinate police and fire reports and follow up on repairs.
• Maintain claim records in ServiceNow, NIKA, SharePoint, and related systems; enter damage information in DIRT and track updates.
• Prepare recovery reports, maintain ALA tracking, support Greenfield reporting, and manage Oracle customer and invoice records.
• Coordinate internal and external partners, system access, vendor support, the Damage Prevention website, team procedures, and annual reporting training.

What you bring

• Post-secondary education in business administration, legal administration, finance, telecommunications, insurance, risk management, or a related discipline.
• Experience in claims administration, collections, investigations, insurance, legal support, telecommunications, utilities, or construction.
• Strong organization, written and verbal communication, judgment, and ability to manage multiple claims, priorities, and deadlines.
• Ability to handle confidential or litigation-sensitive information and work effectively with operational teams, vendors, insurers, legal representatives, and customers.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint.
• Experience with ServiceNow, Oracle, NIKA, or similar systems is an asset; reporting and documentation experience is required.
• Knowledge of underground infrastructure, utility locating, damage prevention, or telecommunications operations is an asset.

Schedule and contract

• The position is full time, day shift, and temporary for 14 months to cover a maternity leave.

Workplace

• Corporate employees are expected to work onsite; the stated work location is 855 York Mills Road, North York, Ontario.
• Travel requirements are up to 10%.

Growth and wellness

• Programs include career development opportunities, priority consideration for internal roles, employee and family assistance, virtual healthcare, cognitive behavioural therapy, and fitness membership options.

Selection process

• A pre-employment criminal background check is required; a credit check and driver’s abstract may also be required depending on the role.