D365 CE Techno-Functional Consultant – Solution Architect
Skills
About This Role
About the Role
We are seeking a senior Microsoft Dynamics 365 CE Solution Architect to lead end-to-end CRM implementations, bridge business and technical teams, and architect scalable, cloud-native enterprise solutions.
The ideal candidate combines deep technical expertise with functional consulting capability across the full Dynamics 365 CE stack.
*CRM Implementation & Configuration*
- Lead end-to-end implementation, configuration, and optimization of Dynamics 365 CRM modules including Customer Service, Customer Voice, and Field Service
- Ensure all Microsoft Dynamics CRM applications operate according to the Support SLA
- Conduct requirement gathering sessions with business stakeholders and translate functional needs into CRM solutions
- Configure business rules, workflows, Power Automate flows, security roles, and data models
- Perform Fit/Gap analysis to define solution design, architecture, integration design, migration approach, and non-functional requirements (e.g., performance)
- Interact with clients to understand business requirements, document them, and conduct business process analysis
- Support solution testing and assist with user acceptance testing
*Technical Development & Architecture*
- Customize the system using JavaScript, TypeScript, Power FX, C#, and .NET; develop custom connectors and plugins
- Build Power Apps solutions (Canvas and Model-Driven) to extend CRM functionality
- Design and implement cloud-native, microservices-based extensions for Dynamics 365
- Develop containerized solutions using Docker and deploy via Kubernetes orchestration (AKS, EKS)
- Implement serverless architectures using Azure Functions for workflow automation and event-driven processes
- Design and manage RESTful APIs, GraphQL APIs, OData endpoints, and API management solutions
- Integrate Dynamics 365 CRM with third-party applications including Payment Gateways, Custom Portals, Chatbots, and AI-powered assistants
- Implement service mesh architectures (Istio, Linkerd, Consul) to handle microservices communication
- Automate build, release, and deployment processes using Azure DevOps, GitHub Actions, Jenkins, or GitLab CI/CD
- Ensure high availability and scalability through autoscaling, load balancing, and failover strategies
*Data & API Management*
- Implement API security best practices: OAuth 2.0, OpenID Connect, JWT, API Gateway
- Work with Azure API Management, AWS API Gateway, or Kong API Gateway to optimize API performance
- Ensure efficient ETL (Extract, Transform, Load) processes for data synchronization between systems
- Design and manage event-driven architecture using Azure Event Grid
- Design and optimize data models, entity relationships, and database schema within Dataverse
- Develop Power BI dashboards and advanced analytics solutions for CRM insights
- Implement data migration strategies from legacy CRM systems using SSIS, Data Export Service, and Azure Data Factory
- Manage data security, privacy, retention policies, and compliance with regulatory standards
- *Project Leadership*
- Lead CRM transformation projects using Agile (Scrum, SAFe) or Waterfall methodologies
- Act as liaison between business stakeholders, technical teams, and executive leadership
- Define project roadmaps, timelines, budgets, and resource allocation plans
- Drive user adoption, change management, and training programs for CRM solutions
- Conduct risk assessments, mitigation strategies, and performance evaluations
Qualifications & Certifications
- University degree in Computing or Business
- English proficiency is mandatory
- **Mandatory:**
- Total 14+ years of proven end-to-end Dynamics CRM implementation experience; minimum 7 years with .NET, JavaScript, Power Apps, and Power Automate
- **Mandatory:**
- Microsoft Dynamics 365 Certified Solution Architect, Power Platform Solution Architect, Microsoft Certified Solutions Developer for Web Applications, Microsoft Certified in Managing Dynamics Implementations
- Strong knowledge of D365 CE modules: Sales, Customer Service, Field Service, Customer Voice
- Strong experience with custom plugin development and solution deployment processes; good understanding of Dynamics 365 Common Data Service and Common Data Model
- Experience with Agile, Waterfall, and DevOps methodologies
- Knowledge of .NET framework including ASP.NET and C# is a plus
- PMP certification is a plus
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