D-commerce Channel Head
Skills
About This Role
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking.
Make It With Pride.
You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.
How You Will Contribute
The D-commerce Lead is responsible for driving the growth and execution of the digital commerce strategy within the KSA market.
This role involves managing online sales channels, optimizing the customer experience, and achieving revenue targets.
D-com Lead will collaborate with cross-functional teams, including marketing, sales, supply chain, and finance, to ensure successful execution of the D-com plan.
• Strategy & Planning
+ Develop and implement the D-com strategy for the KSA market, aligned with overall business goals.
+ Identify and evaluate new D-com opportunities, including platforms, partnerships, and technologies.
+ Conduct market research and competitive analysis to identify trends and insights.
• Sales & Revenue Growth
- + Manage online sales channels (e.g., marketplaces, retailer websites, direct-to-consumer).
- + Develop and execute promotional campaigns to drive sales and increase market share.
- + Monitor and analyze sales performance, identify areas for improvement, and implement corrective actions.
- Customer Experience:
- + Optimize the online customer journey to improve conversion rates and customer satisfaction.
- + Manage product listings, content, and visual merchandising to ensure a compelling online presence.
- + Gather customer feedback and insights to improve the online experience.
• Operations & Execution
+ Collaborate with supply chain and logistics teams to ensure efficient order fulfillment and delivery.
+ Manage relationships with Dcommerce partners, including marketplaces and technology providers.
+ Monitor and manage online inventory levels to minimize stockouts and excess inventory.
• Marketing & Promotion
+ Work with the marketing team to develop and execute digital marketing campaigns to drive traffic to online channels.
+ Manage the Dcommerce budget and track ROI on marketing investments.
+ Utilize data and analytics to optimize marketing campaigns and improve performance.
• Reporting & Analysis
+ Prepare regular reports on Dcommerce performance, including sales, traffic, conversion rates, and customer metrics.
+ Analyze data to identify trends, insights, and opportunities for improvement.
+ Present findings and recommendations to senior management.
More About This Role
- The requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- 5 + years of experience in Dcommerce, digital marketing, or a related field.
- Strong understanding of the KSA Dcommerce landscape.
- Experience managing online sales channels, including marketplaces and retailer websites.
- Proven track record of driving sales growth and achieving revenue targets.
- Excellent analytical, problem-solving, and communication skills.
- Fluency in English and Arabic
- No Relocation support available
Business Unit Summary
Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada.
Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers.
We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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