Cybersecurity Service Engineer

Role overview

Responsibilities

• Perform routine maintenance, installation, commissioning, troubleshooting, fault analysis, and repairs on Emerson systems.
• Recommend improvements, cybersecurity enhancements, upgrades, and system health checks.
• Coordinate service projects and resolve technical issues at customer sites.
• Support sales demonstrations, explain product applications and cybersecurity practices, and deliver customer training.
• Implement configuration changes and participate in on-call rotations as required.
• Maintain service records and comply with business processes, quality standards, and customer requirements.

Required qualifications

• Bachelor’s degree in Engineering, Control Engineering, Computer Science, Electronics, Cybersecurity, or a related discipline.
• 5–6 years of experience in automation, control systems, industrial networking, or cybersecurity in process industries.
• Strong knowledge of Emerson Process Systems and Solutions products.
• Experience with industrial switches and firewalls, network management, virtualization, Windows administration, backup and recovery, endpoint security, SIEM, compliance monitoring, vulnerability assessment, and WSUS.
• Strong OT networking and industrial control system cybersecurity knowledge; experience with control system network assessments and audits.
• Good written and verbal English communication skills.

Preferred qualifications

• Cybersecurity, networking, virtualization, Microsoft, or associate-level service certifications.
• ICS/OT support experience and knowledge of process-industry cybersecurity standards and best practices.
• Valid driver’s license and additional local-language capability.

Benefits and development

• The employer describes medical insurance, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition programs, and flexible time off.
• The employer describes training, mentorship, coaching, and career-development opportunities.

About Emerson