Cybersecurity Service Engineer

Job Summary

Responsibilities

• Perform routine maintenance and service activities in accordance with customer requirements.
• Provide recommendations to customers on system improvements, cybersecurity enhancements, product upgrades, and system health checks.
• Coordinate and execute assigned service projects and technical activities.
• Perform startup, installation, commissioning, troubleshooting, fault analysis, and repair activities on Emerson systems and products.
• Investigate and resolve technical issues encountered at customer sites.
• Support Sales Engineers in product demonstrations and customer presentations.
• Assist customers in understanding product applications, cybersecurity best practices, maintenance requirements, and operational procedures.
• Develop and implement system configuration changes to meet customer requirements.
• Deliver customer training and on-site instruction related to operation, maintenance, and cybersecurity solutions.
• Participate in on-call support rotations as required.
• Maintain accurate service documentation, timesheets, site reports, and project records.
• Ensure compliance with Emerson business processes, quality standards, and customer requirements.

Who You Are

• Customer-focused and committed to delivering exceptional service.
• Apply strong analytical and troubleshooting skills to resolve complex technical issues.
• Communicate effectively with customers and internal stakeholders.
• Continuously develop technical expertise and adapt to evolving technologies.
• Make sound decisions under pressure and maintain professionalism in challenging situations.
• Collaborate effectively across diverse teams and functions.

For This Role, You Will Need

• Bachelor's Degree in Engineering, Control Engineering, Computer Science, Electronics, Cybersecurity, or a related discipline.
• Minimum 5-6 years of experience in automation, control systems, industrial networking, or cybersecurity within process industries.
• Strong knowledge of Emerson Process Systems and Solutions products.
• Experience configuring and supporting industrial network switches and firewalls such as Cisco, Juniper, Dell, Siemens, Palo Alto, Hirschmann, or equivalent technologies.
• Knowledge of Network Management Solutions such as WhatsUp Gold and SolarWinds.
• Experience with virtualization technologies including VMware and Microsoft Hyper-V.
• Knowledge of Windows System Administration.
• Experience with backup and disaster recovery solutions such as Acronis.
• Experience with endpoint security solutions including Trellix, Symantec, Application Whitelisting, and Data Loss Prevention (DLP).
• Experience with SIEM technologies including Trellix, Splunk, ArcSight, or similar platforms.
• Knowledge of compliance monitoring and security assessment tools such as Tripwire.
• Experience performing vulnerability assessments and interpreting cybersecurity findings.

Preferred Qualifications

• Industry certifications in cybersecurity, networking, virtualization, or Microsoft technologies.
• Associate-level certifications related to the services performed.
• Experience supporting Industrial Control Systems (ICS) and Operational Technology (OT) environments.
• Knowledge of cybersecurity standards and best practices within process industries.
• Valid driver's license.
• Additional local language capability.

Our Culture & Commitment to You

• Medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition programs, and more.
• Flexible time-off plans, including paid parental leave, vacation, and holiday leave.
• Training and development opportunities including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.

About Emerson