Cybersecurity and IT Operations Lead
Skills
About This Role
IT Operations & Service Delivery
- Oversee day-to-day IT operations to ensure availability, stability, and performance of workplace, infrastructure, and business systems.
- Manage IT support processes to ensure timely response, resolution, and escalation of user requests and incidents.
- Identify recurring operational issues and coordinate corrective actions to improve service quality.
- Maintain effective IT asset lifecycle management, including inventory, assignment, return, and secure decommissioning.
- Coordinate with vendors and service providers to ensure service delivery aligns with agreed standards and support expectations.
Cybersecurity Operations & Controls
- Support implementation and operation of cybersecurity controls across IT services and platforms.
- Monitor and coordinate response to basic security alerts and incidents in collaboration with internal teams and vendors.
- Ensure access management practices follow approved standards, including account lifecycle management and secure access controls.
- Support vulnerability management activities and coordinate patching and remediation actions.
- Contribute to cybersecurity awareness initiatives and follow-up actions related to training or phishing simulations.
Governance, Risk & Compliance Support
- Ensure IT and security operations align with approved internal policies, procedures, and governance frameworks.
- Support internal and external audit activities by maintaining operational documentation and evidence when required.
- Assist with third-party and vendor coordination to ensure basic security and operational requirements are met.
- Track and highlight operational risks, gaps, or dependencies to management for awareness and action.
Stakeholder & Team Coordination
- Act as a primary coordination point between the Digital Transformation team and key stakeholders, including business units and external vendors.
- Maintain clear and consistent communication by providing status updates, managing expectations, and escalating issues when required.
- Ensure the team follows communication and service standards, including acknowledgements and status updates.
- Promote a collaborative and accountable team environment focused on service quality and process adherence.
- Support management with operational insights to enable informed decision-making.
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