CX Transformation, Program Delivery Lead - VP
Key Skills for This Role
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We are seeking a highly experienced Professional Services Delivery Lead to oversee the delivery of a large-scale Customer Experience (CX) Transformation Program for one of our strategic enterprise clients.
As part of a partner organization, this role is accountable for leading end-to-end delivery, ensuring customer value realization, and managing full P&L and gross margin performance for the engagement.
The ideal candidate brings 15+ years of delivery leadership experience with deep hands-on expertise across Conversation AI (including Sierra), CCaaS technologies (Genesys Cloud, NICE CXone, Amazon Connect, Five9, Cisco Webex CC), and Salesforce CRM integration.
This role requires exceptional program management capabilities, executive engagement skills, and the ability to navigate complex multi-party delivery environments.
About exl Service.com (India) Private Limited
Global data analytics, AI, and digital operations solutions company.
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