Customer Support Specialist (Supply Chain)

Position overview

Customer and account support

• Develop customer relationships and understand customer cultures and business strategies.
• Provide customer support, assess customer needs, recommend solutions, and coordinate with internal partners.
• Prepare and deliver presentations to customers and internal organizations.
• Advise customers on order status, changes, and improvements; follow up on account issues and inquiries.
• Respond to inquiries about Boeing products, services, processes, and operations and resolve delivery problems.

Supply-chain coordination and reporting

• Track and coordinate customer materials, delivery requirements, returns, and orders.
• Coordinate and analyze supplier or customer information related to ordering, delivery, spare parts, provisioning products, and services.
• Monitor and share key performance metrics with customers and internal partners.
• Use multiple Boeing systems in a fast-paced environment.

Required qualifications

• At least four years of experience in a supply-chain-focused role.
• Experience developing presentations for and presenting to executive leadership.
• Strong communication and problem-solving skills.
• Ability to undertake minimal domestic and international travel.

Preferred qualifications

• At least one year of aerospace-industry experience is preferred.
• SAP knowledge, engineering or technical experience, and account-management or customer-support experience are preferred.
• Cross-functional collaboration experience is preferred.

Location and travel

• The position is described as primarily based in Riyadh, with Jeddah as a possible secondary location.
• The role requires minimal domestic and international travel.

Pay and benefits

• Pay and benefits are determined locally in accordance with Saudi Arabian law and are commensurate with experience and qualifications.
• Relocation assistance is not available, and the employer will not sponsor employment visas.
• Listed benefits include competitive base pay and incentives, tuition assistance, career-development resources, and nonprofit matching.

Schedule

• The position is not a shift-worker role.