Customer Support Specialist

Role Overview

Position Responsibilities

• Creates, maintains and advances customer relationships, developing an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face-to-face/virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world-class customer support.
• Collaborates with customers to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up on account issues.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operations.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing and analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.

Basic Qualifications

• Minimum of one year of experience in the aerospace industry.
• Understands supply chain process.
• Experience developing presentations for and presenting to executive leadership.
• Strong communication and problem-solving skills.
• Ability to work and collaborate cross functionally across multiple organizations.
• Eager to learn and grow.
• Ability for minimal travel domestically and internationally.

Preferred Qualifications

• SAP knowledge.
• Engineering/Technical experience.
• Account management, customer support experience.

Workplace & Relocation

• This position does not offer relocation; candidates must live in the immediate area or relocate at their own expense.
• This requisition is for an international, locally hired position in Doha, Qatar.
• Benefits and pay are determined at the local level and commensurate with experience and qualifications in accordance with applicable Qatar law.
• Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities.
• Employer willing to sponsor applicants for employment visa status.
• Shift: Not a Shift Worker (Qatar).

Application Notes

• Applications for this position will be accepted until Oct. 29, 2026.
• This is not an Export Control position.