Customer Support Specialist (Supply Chain)

Position overview

Customer relationships and support

• Build customer relationships and understand customer culture and business strategies.
• Engage with customers and internal partners through in-person or virtual meetings, calls, email, and other channels.
• Manage customer account health and provide customer support.
• Determine customer needs, recommend potential solutions, and involve internal partners as needed.
• Develop and deliver presentations to customers and internal organizations.
• Advise customers on order status, changes, and improvements, and follow up on account issues.
• Respond to inquiries about Boeing products, services, processes, and operations.

Supply chain execution

• Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
• Collect, process, and analyze supplier or customer information on spare-parts ordering, deliveries, provisioning products, and related services.
• Analyze spare-parts inquiries, facilitate responses, and resolve delivery problems.
• Monitor and share key performance metrics with customers and internal partners.
• Use multiple Boeing systems in a fast-paced environment.

Required qualifications

• At least four years of experience in a supply-chain-focused role.
• Experience developing presentations for and presenting to executive leadership.
• Strong communication and problem-solving skills.
• Ability to travel domestically and internationally as needed; travel is expected to be minimal.

Preferred qualifications

• At least one year of aerospace industry experience is preferred.
• SAP knowledge, engineering or technical experience, and account management or customer support experience are preferred.
• Cross-functional collaboration experience is preferred.

Location and work conditions

• The posting gives Riyadh as the primary location and Jeddah as a secondary location, but also identifies Dharan as the location for an international locally hired position.
• Relocation assistance is not available, and applicants must live in the immediate area or relocate at their own expense.
• The employer will not sponsor employment visas.
• The position is not a shift-worker role in Saudi Arabia.

Application timing

• Applications were stated to be accepted until October 15, 2026.
• This is not an Export Control position.