Customer Support Specialist II
Role Overview
This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
What the Candidate Will Do
Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
Additional Responsibilities Regarding Customer and Carrier Relationships
Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
Correspond with customer and carrier regarding detention and other accessorial information
Acquire solid understanding of customer business practices and workflow
Key Skills for This Role
Full Job Posting
About the Role
This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
What the Candidate Will Do
Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
Exceed customer on-time pick-up and delivery expectations
Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
Utilize external websites and other tools of communication to set shipment appointments
Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
Work directly with Logistics Teams to assist with shipment issues or problem-solving
Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
Additional Responsibilities Regarding Customer and Carrier Relationships
Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
Correspond with customer and carrier regarding detention and other accessorial information
Acquire solid understanding of customer business practices and workflow
Basic Qualifications
- High school diploma or GED equivalent
- At least 1 year of customer service experience
- Basic proficiency with Google Workspace or Microsoft Office Suite
- Clear and professional oral and written communication skills, including email etiquette
Preferred Qualifications
- College degree
- Knowledge of the freight industry
- At least 1 year of customer service experience within an office work environment
- Advanced proficiency with Google Workspace or Microsoft Office Suite
- Benefits & Compensation for U.S. Employees
- Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‐time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
About Uber Freight
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