Customer Support Specialist

We are expanding our customer support team and seeking candidates who can provide coverage during Pacific Time business hours. Candidates located in the Pacific, Alaska, or Hawaii-Aleutian Time Zones are preferred.

Responsible for tracking and responding to customer issues and complaints. Ensures reliable, high-quality technical support for customers. This role combines deep platform knowledge with customer engagement, serving as an initial point of contact with the customer. Support specialists work closely with support, engineering, product, and services teams to improve platform performance, customer satisfaction, and overall mission outcomes.

High School Diploma or GED required

Associates or above Technical Degree preferred, Industry Experience will be considered.

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting at a desk and working on a computer.

Ability to travel up to 33% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.

Fast-paced, deadline-driven environment requiring adaptability and responsiveness

This role is remote and includes a combination of onsite work, hybrid flexibility, and travel.

Home office environment with standard office equipment, as well as employer furnished lab equipment.

Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.

Regular travel to customer sites, government facilities, and industry events.

Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.

This position may involve travel to government test sites, training ranges, and operational locations, including potential OCONUS destinations for short periods of time.

Occasional variance from standard working hours to support specific customers in non-domestic time zones.

The standard work schedule for this position aligns with Pacific Time business hours.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]