Customer Support Specialist
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About the Role
Coordinating with the Supervisor and Technicians to perform all the functions of maintenance job orders Generate the ticket for the maintenance through the software Respond to i.
Key Skills for This Role
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Overview
- Coordinating with the Supervisor and Technicians to perform all the functions of maintenance job orders
- Generate the ticket for the maintenance through the software
- Respond to incoming email and phone enquiries including emergencies
- Cold call to arrange meetings with prospects for new business
- Make accurate cost calculations and providing customers with quotations
- Managing stocks of supplies, tools and equipment
- Keeping a record of maintenance works carried out for reporting
- Ensuring the Technicians complies with health and safety regulations at site
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